Front Desk Associate - kihêw waciston Indigenous Centre

MacEwan University

Edmonton

On-site

CAD 38,000 - 55,000

Full time

8 days ago

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Benefits offered by this job

Competitive base pay

Generous vacation time

Secure pension plan

Flexible benefits package

Continuous learning culture

Career growth opportunities

Job summary

MacEwan University is seeking a Front Desk Associate for the kihêw waciston Indigenous Centre. The role is full-time on campus, handling reception, mail, orders, and clerical tasks while guiding students, staff, and community members to appropriate services.

Responsibilities include greeting visitors, providing centre information, screening inquiries, maintaining filing systems, coordinating communications, and scheduling tours.

Qualifications

Minimum high school diploma.
At least 1 year of related administrative experience.
Indigenous lived experience and understanding of Indigenous knowledge systems.
Direct experience in a post-secondary or related public sector environment is an asset.
Equivalency of education and experience considered.

Responsibilities

Greet visitors and answer inquiries in person, by phone, and by email.
Provide information on services for Indigenous learners and tours of the Centre.
Screen inquiries with discretion to guide to appropriate resources.
Maintain electronic and hard-copy filing systems per records policies.
Prepare and disseminate documents, mail, and couriers.
Operate office equipment and software.
Support communications and marketing content for Centre events.
Schedule meetings and Centre tours.

Skills

Strong communication

Service mindset

Time management

Problem solving

Adaptability

Discretion and tact

Interpersonal skills

Initiative

Indigenous culture knowledge

MS Office proficiency

Education

High school diploma

1 year related experience

Indigenous lived experience

Post-secondary/public sector asset

Tools

Microsoft Office

Adobe Acrobat

Google Drive

SharePoint

Job description

Competition Number: 26.08.187

Category: Full-Time Continuing (35 hours per week)

Salary: MSU Band B (Steps 1-8): $20.640 - $30.029 per hour. $37,566 - $54,652 per annum (Based on 35 hours per week).

Closing Date: The competition will remain open until a suitable candidate is found.

MacEwan University is seeking a Front Desk Associate for a full-time continuing opportunity with the kihêw waciston Indigenous Centre.

The Front Desk Associate performs general office and reception duties and serves as the first point of contact for visitors to the kihêw waciston Indigenous Centre, including students, staff, faculty, and community members. The Front Desk Associate processes and performs a variety of duties such as telephone reception, word processing, filing, assisting walk-ins, receiving and ordering couriers, preparing mail outs, and other related clerical responsibilities within clearly defined procedures.

Key responsibilities include:

Greeting visitors and answering or redirecting general inquiries in person, by telephone, and via email;
Providing visitors with information of services available to Indigenous learners, such as programing offered, as well as a tour of the Centre;
Providing first-level responses to inquiries, utilizing discretion and judgment to screen visitors and telephone calls, and clarifying the information and/or services being requested to identify and facilitate access to the appropriate resources, triaging issues as appropriate to ensure timely responses;
Setting up and maintaining filing systems, both electronic and hard copy, ensuring compliance with established records management and retention policies, practices, and procedures;
Assembling, copying collates, and disseminating a variety of documents and materials;
Classifying, sorting, and filing correspondence, records, and other documents;
Preparing outgoing mail, faxes, and courier shipments;
Operating a variety of office equipment such as photocopiers, fax machines, computers, and assigned software;
Supporting the Coordinator, kihêw waciston in dispersing communications and marketing content according to the relevant communications plan, including putting up posters, updating information on the TV screen displays within the Centre, and informing the Office of Communications and Marketing/Web Services of Centre’s event updates and items requiring additional support as required;
Planning, organizing, and scheduling meetings in the office, off-site, and via video conference as assigned; and
Scheduling and coordinating Centre tours.

Skills

You will have:

Strong written and verbal communication skills;
A service-oriented mindset with a professional and friendly approach and strong commitment to customer service;
Excellent time management and organizational skills;
Effective problem-solving, multi-tasking, and prioritization skills with keen attention to detail;
Demonstrated flexibility and ability to adapt to changing priorities;
The ability to exercise judgment, discretion and tact, and handle confidential and sensitive information in an appropriate manner;
Excellent interpersonal skills, with the ability to work independently and in a team environment;
The ability to take initiative and work independently with minimal supervision;
Knowledge and understanding of Indigenous culture; and
Proficiency in Microsoft Office (including Word, Excel, Outlook, PowerPoint, Teams, etc.), Adobe Acrobat, Google Drive, and SharePoint.

Qualifications

A minimum of a high school diploma.
A minimum of 1 year of related experience providing comprehensive administrative support.
Indigenous lived experience and an understanding of Indigenous knowledge systems.
Direct experience in a post-secondary or related public sector environment is considered an asset.
An equivalent combination of education and experience may be considered.

Position Requirements