Front Desk Receptionist

View Dental Clinics Toronto; Toronto; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

In-house dental care

Health Spending Account

Scrubs reimbursement

Professional development

Modern technology

Job summary

View Dental Clinics Toronto is seeking a friendly, organized Front Desk Receptionist to be the first contact for our patients across multiple Toronto locations. You will manage scheduling, check-in/out, payments, and basic billing while delivering exceptional customer service.

The role supports a fast-paced clinic environment, requires 1–2 years in customer service or office administration, and familiarity with dental software such as Dentrix.

Qualifications

• 1–2 years of customer service or front desk experience in an office setting.
• Experience in a dental/clinical environment is an asset.
• Familiarity with dental practice management software is an asset.

Responsibilities

• Greet patients warmly and professionally to create a positive first impression.
• Answer phone calls and respond to inquiries in a courteous manner.
• Schedule, reschedule, and confirm appointments; maintain the treatment calendar.
• Check patients in/out and support smooth patient flow.
• Collect payments and assist with basic billing inquiries.
• Maintain accurate patient records and demographics.
• Verify insurance information and assist with related documentation.
• Perform general administrative duties: data entry, filing, scanning, supplies.
• Keep reception area clean and professional; support cross-location coverage.
• Collaborate with clinical/admin teams to support patient care.

Skills

Customer service

Front desk

Communication

Organization

Multitasking

Phone etiquette

Dentrix

Tools

Dentrix

Job description

View Dental is a highly rated dental group known for providing comprehensive oral care in a welcoming, patient-focused environment. With multiple locations across Toronto and continued growth, we are committed to delivering exceptional experiences for both our patients and our team members.

Role Overview

We are seeking a friendly, organized, and professional Front Desk Receptionist to serve as the first point of contact for our patients. This role plays a key part in ensuring smooth day-to-day clinic operations while delivering excellent customer service. The successful candidate will enjoy working in a fast-paced, multi-location environment where no two days are the same.

Key Responsibilities

• Greet patients warmly and professionally, creating a positive first impression
• Answer incoming phone calls and respond to patient inquiries in a timely and courteous manner
• Schedule, reschedule, and confirm appointments while maintaining an efficient treatment calendar
• Check patients in and out and support smooth patient flow throughout the day
• Collect and process payments and assist with basic billing inquiries
• Maintain accurate and up-to-date patient records and demographic information
• Verify insurance information and assist with insurance documentation when required
• Perform general administrative and clerical duties, including data entry, filing, scanning, and managing office supplies
• Keep the reception area clean, organized, and professional at all times
• Communicate effectively with clinical and administrative team members to support patient care
• Provide coverage and support at multiple View Dental locations as needed

What We’re Looking For

Experience

• 1–2 years of experience in customer service, front desk, or office administration
• Experience in a dental or clinical environment is considered an asset
• Experience using dental practice management software such as Dentrix is an asset

Skills and Attributes

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm in a busy environment
• Professional phone etiquette and a patient-focused mindset
• Comfortable using computers, scheduling systems, and standard office technology
• Reliable, adaptable, and able to work across multiple clinic locations

Perks and Benefits

• Complimentary in-house dental care and Health Spending Account
• Annual scrubs reimbursement
• Professional development and growth opportunities
• Access to modern technology and equipment
• A dynamic work environment with exposure to multiple clinics

Why Join View Dental?

If you enjoy working with people, take pride in delivering outstanding service, and thrive in a fast-paced environment where every day looks different, we would love to hear from you.

View Dental Canada is an Equal Employment Opportunity employer. Accommodations for candidates with disabilities or other protected characteristics are available at any stage of the recruitment process.

Job Types: Full-time, Permanent

Benefits: Casual dress, Company events, Dental care

Schedule: Monday‑Friday 8:00 am‑8:00 pm; Saturday 8:00 am‑2:00 pm

Required Experience: Dental reception, 1 year (required)

Location: Toronto, ON (required)

Work Location: In person