Dental Administrator(Concierge)

Passion Dental Group; Hamilton; On-site; CAD 25,000 - 41,000; Full time

Job summary

Prime Time Dental is a Vaughan, Ontario clinic hiring a Dental Administrator (Concierge) to be the welcoming face and keep operations running smoothly. You will manage schedules, patient communications, billing, and records while supporting the clinical team.

Ideal candidates have 1+ year in admin or customer service, experience in dental settings, and familiarity with ClearDent, Dentrix, or AbelDent; IPAC is a bonus.

Qualifications

• Minimum 1 year in administration, reception, or customer service.
• Experience in a dental/healthcare setting is a strong asset.
• Familiarity with ClearDent, Dentrix or AbelDent is an asset.
• IPAC certification is a bonus but not required.

Responsibilities

• Be the first point of contact for patients in person, over the phone, and by email.
• Create a welcoming, professional experience for every patient interaction.
• Coordinate and optimize daily schedule, manage last‑minute changes.
• Support patient communication, referrals, and coordination with external offices.
• Explain treatment plans, insurance coverage, and payment options clearly.
• Process patient and insurance billing and maintain accurate records.
• Follow up on outstanding accounts receivable as needed.
• Maintain and update patient records in the clinic management system.
• Support the clinical team to ensure efficient daily operations.

Skills

Administrative experience

Customer service

Dental software

IPAC certification

Job description

Job Description

Posted Monday, August 17, 2026 at 6:00 AM

At Prime Time Dental, we believe every patient experience should feel welcoming, seamless, and personalized from the very first interaction. As a modern, patient-focused clinic in Vaughan, we’re committed to delivering exceptional care in an environment that feels warm, professional, and approachable.

We’re looking for a Dental Administrator (Concierge) who thrives on creating outstanding patient experiences and keeping clinic operations running smoothly. This is more than a front desk role—you’ll be the face of the clinic and an essential part of how patients feel cared for and supported throughout their visit.

If you enjoy connecting with people, staying organized in a fast-paced environment, and being part of a collaborative team, we’d love to meet you.

What You’ll Be Doing

Your day will be dynamic, but your impact will be consistent:

• Be the first point of contact for patients in person, over the phone, and via email
• Create a welcoming and professional experience for every patient interaction
• Coordinate and optimize the daily schedule, including managing last-minute changes
• Support patient communication, referrals, and coordination with external offices
• Explain treatment plans, insurance coverage, and payment options clearly and confidently
• Process patient and insurance billing while maintaining accurate records
• Follow up on outstanding accounts receivable as needed
• Maintain and update patient records within the clinic management system
• Support the clinical team to ensure efficient and seamless daily operations

Who You Are

You’re someone who is organized, adaptable, and passionate about creating a great patient experience.

Qualifications & Experience

• Minimum 1 year of experience in administration, reception, or customer service
• Experience in a dental or healthcare setting is considered a strong asset
• Experience with dental software such as ClearDent, Dentrix, or AbelDent is an asset
• IPAC certification is considered a bonus, but not required

You’re Also Someone Who:

• Communicates clearly, confidently, and professionally
• Thrives in a fast-paced, team-oriented environment
• Is highly organized with strong multitasking abilities
• Brings a calm, friendly, and patient-first approach to every interaction
• Works well independently while contributing positively to the team
• Is flexible and adaptable to changing schedules and clinic needs

What Makes Prime Time Dental Different?

• A modern, patient-focused clinic designed around comfort and convenience
• A supportive, collaborative environment with strong clinical and operational leadership
• A positive culture that values professionalism, teamwork, and growth
• Access to a growing network of clinics and opportunities within Passion Dental Group

What the Role Looks Like

• Full-time - 5 days per week to be determined with thehiring manager.
• Hours - Monday -Friday 12-9 pm; Saturday and Sunday 9-7 pm
• Salary range: $23-30 an hour; depending on candidate's experience

A Bit More About Us

Prime Time Dental is proud to be part of Passion Dental Group—a fast-growing network of dental clinics across Ontario focused on creating exceptional patient experiences and supportive environments for dental professionals.

At Passion Dental Group, we believe great dentistry is about more than clinical care—it’s about creating experiences that make patients feel comfortable, supported, and valued. That same philosophy extends to our teams.

We invest in modern technology, operational excellence, and positive clinic cultures that allow our people to grow and succeed. As we continue to expand across Ontario, we’re building teams of passionate professionals who genuinely care about making a difference.

If you’re looking for an opportunity to grow with a modern, people-first dental organization, we’d love to hear from you.