Dental Administrator (Concierge)

Anytime Dental Group; Mississauga; On-site; CAD 34,440 - 41,328; Full time

Benefits offered by this job

Competitive hourly compensation

Evening and weekend shifts

Job summary

Versante Dental in Mississauga, Ontario, is seeking a friendly Dental Administrator (Concierge) to welcome patients, manage scheduling, answer inquiries, and coordinate referrals. You will help present treatment plans, explain insurance coverage and payment options, and support day‑to‑day clinic operations.

The ideal candidate has at least one year of admin or customer service experience, dental familiarity is a plus, strong organization and communication skills, and a patient‑first mindset.

Qualifications

• Minimum one year of experience in administration, reception, or customer service.
• Experience in dental or healthcare is a strong asset.
• Strong organizational and multitasking abilities.
• Excellent communication and patient-facing interpersonal skills.
• IPAC certification is considered an asset.

Responsibilities

• Welcome patients in person, on the phone, and by email.
• Schedule and optimize appointments, including last-minute openings.
• Respond to patient inquiries and coordinate referrals with other providers.
• Explain treatment plans, insurance coverage, estimated costs, and payment options.
• Process billing and insurance claims accurately.
• Follow up on accounts receivable.
• Maintain accurate patient records.
• Support the clinical team for day-to-day operations.

Skills

Customer service

Communication

Organization

Multitasking

Interpersonal skills

Team collaboration

IPAC certification

Job description

Versante Dental is growing, and we're looking for a friendly, organized, and service-driven Dental Administrator (Concierge) to join our team in Mississauga, Ontario.

If you enjoy building relationships, thrive in a fast-paced environment, and take pride in creating exceptional patient experiences, we'd love to meet you.

About the Role

As our Dental Administrator (Concierge), you'll be the first friendly face patients see and the voice they hear when they contact our clinic. You'll play a key role in creating a welcoming, seamless experience while helping keep our clinic operating efficiently.

This is an excellent opportunity for someone who enjoys delivering outstanding customer service and wants to be part of a collaborative, patient-focused team.

What You'll Be Doing

• Welcome patients warmly in person, over the phone, and via email
• Schedule, coordinate, and optimize appointments, including filling last-minute openings
• Respond to patient inquiries and coordinate referrals with other healthcare providers
• Present treatment plans and explain insurance coverage, estimated costs, and payment options
• Process patient billing and insurance claims accurately
• Follow up on outstanding accounts receivable
• Maintain accurate patient records and ensure all information is current
• Support the clinical team to ensure smooth day‑to‑day clinic operations

What We're Looking For

• Minimum one year of experience in administration, reception, or customer service
• Previous dental or healthcare experience is considered a strong asset
• Exceptional organizational and multitasking abilities
• Strong communication and interpersonal skills with a patient-first mindset
• Professional, friendly, and able to remain calm under pressure
• Comfortable working in a collaborative, fast-paced environment
• IPAC certification is considered an asset

Why Join Versante Dental?

• Join a modern, patient-focused dental practice committed to exceptional care
• Work alongside a supportive, collaborative, and engaged team
• Opportunities for professional growth within Passion Dental Group's expanding network of clinics
• Competitive hourly compensation based on experience
• Evening and occasional weekend shifts may be required
• Hourly Rate: $25.00–$30.00 per hour

About Us

Versante Dental is part of the Anytime Dental and is proud to be part of Passion Dental Group, a growing network of dental practices across Ontario committed to clinical excellence and outstanding patient experiences.

Our team believes dentistry is about more than treating teeth—it's about building lasting relationships, creating comfortable experiences, and helping every patient feel confident in their smile.

Apply Today

If you're passionate about delivering exceptional customer service and want to join a team that values collaboration, growth, and patient care, we'd love to hear from you.

Apply today and become part of the Versante Dental team in Mississauga!

Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision‑making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note‑taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing [e-mail]