Front Desk Operations Lead - Residence Services

Campus Living Centres; London; On-site; CAD 40,000 - 60,000; Full time

Job summary

Campus Living Centres is seeking a Residence Services Lead to complement the Residence Services Supervisor. The role focuses on supervising front desk operations from the front desk and coordinating daily procedures to ensure high standards of service.

You will supervise staff, assist in training, participate in night desk coverage, and help prepare contracts and letters while maintaining a safe, organized workspace per OHSA guidelines.

Qualifications

• Education: Recognized college diploma or university degree.
• Experience: Minimum of 1 year industry experience or equivalent management experience.
• Strong verbal and written communication skills.

Responsibilities

• Oversee and supervise the operations of the front desk and related staff.
• Establish a plan or routine for the night desk clerk and/or security.
• Inspect and maintain the physical plant to standards.
• Complete administrative work as assigned.
• Perform room inspections and improve service standards.
• Assist in contracting and letter drafting.
• Occasionally assume Manager on Duty responsibilities.
• Assist in training and developing staff.
• Maintain professional letters and high people skills.
• Organize files and information for easy access.
• Address conflicts promptly and appropriately.
• Perform accounting tasks, including daily balancing and month-end activities.
• Adapt to new ideas and changes; support weekend front desk coverage if needed.

Skills

Verbal and written communication

Leadership

Multitasking

Staff training

Education

Recognized College Diploma or University Degree

Job description

Campus Living Centres is seeking a Residence Services Lead to complement the Residence Services Supervisor. The role focuses on supervising front desk operations from the front desk and coordinating daily procedures to ensure high standards of service.

You will supervise staff, assist in training, participate in night desk coverage, and help prepare contracts and letters while maintaining a safe, organized workspace per OHSA guidelines.