Residence Services Lead

Campus Living Centres; London; On-site; CAD 40,000 - 60,000; Full time

Job summary

Campus Living Centres is seeking a Residence Services Lead to complement the Residence Services Supervisor. The role focuses on supervising front desk operations from the front desk and coordinating daily procedures to ensure high standards of service.

You will supervise staff, assist in training, participate in night desk coverage, and help prepare contracts and letters while maintaining a safe, organized workspace per OHSA guidelines.

Qualifications

• Education: Recognized college diploma or university degree.
• Experience: Minimum of 1 year industry experience or equivalent management experience.
• Strong verbal and written communication skills.

Responsibilities

• Oversee and supervise the operations of the front desk and related staff.
• Establish a plan or routine for the night desk clerk and/or security.
• Inspect and maintain the physical plant to standards.
• Complete administrative work as assigned.
• Perform room inspections and improve service standards.
• Assist in contracting and letter drafting.
• Occasionally assume Manager on Duty responsibilities.
• Assist in training and developing staff.
• Maintain professional letters and high people skills.
• Organize files and information for easy access.
• Address conflicts promptly and appropriately.
• Perform accounting tasks, including daily balancing and month-end activities.
• Adapt to new ideas and changes; support weekend front desk coverage if needed.

Skills

Verbal and written communication

Leadership

Multitasking

Staff training

Education

Recognized College Diploma or University Degree

Job description

Career Opportunities with Campus Living Centres

A great place to work.

Careers At Campus Living Centres

Current job opportunities are posted here as they become available.

The Residence Services Lead is responsible for complimenting the role of the Residence Services Supervisor and may be delegated supervisory responsibilities. The RSS will primarily work out of the Front Desk and will carry out tasks to help ensure that all daily front desk procedures are performed.

2. Essential Functions and Basic Duties

• Oversee and supervise the operations of the front desk and related staff
• Establish a plan or routine for the night desk clerk and/or security
• Inspect and maintain the physical plant to the appropriate standards
• Complete administrative work as assigned
• Perform room inspections and develop ways to increase standards of service
• Help in the design of contracts and form letters
• Have the ability to step into the role of “Manager on Duty” form time to time.
• Assist in training and developing of staff
• Have excellent people skills and the ability to write effective letters
• Maintains a team atmosphere within the organization
• Help organizing the office to ensure all files and information are easily found
• Ensure that any conflicts are dealt with properly and immediately
• Perform accounting functions as assigned, including daily balancing and month end activities
• Have the ability to create and adapt to new ideas and changes
• Be flexible to work various hours, including weekend work, to cover the needs of the business including being part of the front desk rotation, if required.
• Be adaptable to various management situations that may be considered stressful or difficult from time to time.

Health & Safety

• Require employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.)
• Ensure the Personal Protective Equipment required for all subordinates' job is readily available, in good working condition and ensure usage is recorded
• Ensure all trainings required for each task are identified, documented, and readily available
• Ensure all WHMIS 2015 regulated supplies and SDS sheets are readily available
• Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers

3. Qualifications

Education:Recognized College Diploma or University Degree

Skills/Abilities:

• Must possess superior verbal and written communication skills
• Must possess superior attitude towards learning
• Must be able to handle multiple projects at once
• Must be able to provide leadership to staff

Experience Required:Minimum of 1 year industry experience or equivalent management experience.