Residence Services Representative

Campus Living Centres; Canada; On-site; CAD 32,000 - 44,000; Full time

Job summary

Campus Living Centres is seeking a Residence Services Representative to respond to student and guest inquiries, manage check-ins and check-outs, and support daily front desk operations at the residence in Canada. The role emphasizes high customer service, professional communication, and the ability to handle multiple tasks, including payments, housekeeping coordination, and safety procedures.

Candidates should have a High School Diploma and at least 1 year of customer service experience, with

Qualifications

• Excellent verbal communication is required.
• Strong customer service skills.
• Positive attitude and professional demeanor.
• Ability to work independently without constant supervision.
• Ability to handle multiple projects and tasks concurrently.
• Must be available for day, evening, weekend and overnight shifts.

Responsibilities

• Respond to student and guest inquiries via phone, email, and in person.
• Utilize campus software to manage reservations, payments, and accounts.
• Process payments, invoices, and review accounts for accuracy.
• Maintain front desk areas, lobby, and office with a professional appearance.
• Coordinate with housekeeping and residence staff for room status updates.
• Ensure security and privacy of residents and guests; follow emergency procedures.

Skills

Verbal communication

Customer service

Positive attitude

Independent worker

Multi-tasking

Shift flexibility

Education

High School Diploma

Some college or university preferred

Job description

Career Opportunities with Campus Living Centres

A great place to work.

Careers At Campus Living Centres

Current job opportunities are posted here as they become available.

The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.

2. Essential Functions and Basic Duties

• Demonstrate a high degree of customer service on phone calls, via email, and in person
• Utilize Campus Living Centres’ computer software
• Financial administration, including processing payments, invoices, and reviewing accounts
• Maintain video surveillance and ensure that cameras are recording at all times
• Maintain student and guest privacy
• Knowledge of emergency procedures and on-call staff procedures
• Know who to contact for various situations, including residence staff and facility contractors
• Ensure the room status is updated from the housekeeping department
• Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
• Maintain the appearance of the desk, lobby and office area at all times
• Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
• Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
• Ensures building keys are used appropriately and responsibly
• Any other duties as assigned

Health & Safety

• Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
• Online training modules and in-person training must be completed before starting regular duties.
• WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.

3. Qualifications

Education: High School Diploma, some College or University preferred

Skills/Abilities:

Must possess excellent verbal communication skills

Must possess excellent customer service skills

Must possess positive attitude

Work independently without constant supervision

Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or equivalent customer service experience.

NOTE: This role requires to cover day, evening, weekend and overnights shifts.