Front Desk Leader: Guest Services & Ops

Sheraton Hotels & Resorts; Toronto; On-site; CAD 73,000 - 94,000; Full time

Job summary

Sheraton Centre Toronto Hotel is seeking a Front Office leader to assist the Front Office Manager in daily operations, supervision of Bell/Door Staff, Switchboard and Guest Services/Front Desk, and to ensure efficient check-in/check-out while maximizing guest satisfaction and financial performance.

Responsibilities include guiding staff, maintaining service quality, addressing complaints, and ensuring alignment with property goals. An equal opportunity employer and accommodation-friendly.

Qualifications

• High school diploma or GED required.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Assists the Front Office Manager in administering front office functions and supervising staff daily.
• Directs front office operations including Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Ensure efficient check-in/check-out and maximize guest satisfaction and department performance.
• Supervises staffing levels to meet guest service, operational, and financial objectives.

Skills

Front Office Management

Guest Services

Staff Supervision

Customer Service

Communication

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Sheraton Centre Toronto Hotel is seeking a Front Office leader to assist the Front Office Manager in daily operations, supervision of Bell/Door Staff, Switchboard and Guest Services/Front Desk, and to ensure efficient check-in/check-out while maximizing guest satisfaction and financial performance.

Responsibilities include guiding staff, maintaining service quality, addressing complaints, and ensuring alignment with property goals. An equal opportunity employer and accommodation-friendly.