Front Desk & Office Administrator – Edmonton

First Nations Health Consortium; Edmonton; On-site; CAD 25,000 - 33,000; Full time

Job summary

First Nations Health Consortium (FNHC) is seeking a professional Receptionist to join our Edmonton team. You will be the first point of contact for callers, visitors, and staff, ensuring smooth communication and efficient office operations in a high-volume environment.

The role requires discretion with sensitive information and a client-focused, professional demeanor. Key duties include answering and routing calls, logging communications, managing voicemails and faxes, overseeing sign-in

Qualifications

• Minimum 2+ years’ experience in an administrative assistant or receptionist role.
• Office administration certificate or diploma is an asset; high school diploma required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office Suite and familiarity with shared drives (e.g., Teams).
• Ability to handle confidential information with discretion.
• Driver’s License required.
• Criminal Record Check, Child Welfare Check and Vulnerable Sector Check required.

Responsibilities

• Answer and Direct Calls: Promptly answer incoming calls with a polite, professional greeting and route to the correct department.
• Call Documentation: Log all calls in the call tracking system with complete, up-to-date information.
• Voicemail and Fax Management: Check, document, and forward voicemails and faxes within established timeframes.
• Visitor and Staff Sign-In: Manage monthly sign-ins and daily check-ins; ensure records are uploaded per FNHC protocols.
• Manage boardroom bookings: coordinate room setup, equipment needs, and meals for meetings and events.
• Mail, Courier and Package Handling: Receive, log, and distribute mail; track delivery and storage of items.
• Supply Ordering: Conduct supply checks and coordinate orders.
• Hotel Coordination: Assist with staff hotel bookings and related documentation.
• Portable Wi-Fi Modem Management: Oversee sign-out/return process; maintain records.
• Professional Conduct: Maintain calm, courteous, and professional demeanor at all times.

Skills

Administrative experience

Verbal & written communication

Organization & multitasking

MS Office proficiency

Driver's license

Background checks required

Education

High school diploma

Office administration certificate/diploma (asset)

Tools

Microsoft Teams

Job description

First Nations Health Consortium (FNHC) is seeking a professional Receptionist to join our Edmonton team. You will be the first point of contact for callers, visitors, and staff, ensuring smooth communication and efficient office operations in a high-volume environment.

The role requires discretion with sensitive information and a client-focused, professional demeanor. Key duties include answering and routing calls, logging communications, managing voicemails and faxes, overseeing sign-in