Compassionate Front Desk Specialist

People USA; Edmonton; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Employee Assistance Program (EAP)

Paid time off & holidays

Job summary

People USA is seeking a Front Desk Receptionist in Edmonton to be the first point of contact for clients, visitors, staff, and community partners. This role requires organization, compassion, and a customer-service mindset in a fast-paced environment.

The position demands greeting visitors, answering calls, triaging inquiries, managing messages, and providing accurate information about agency programs and procedures. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent required; additional education or relevant training preferred.
• Previous experience in a receptionist, front-desk, customer service, human services, healthcare, behavioral health, or related setting preferred.
• Strong verbal and written communication skills.
• Proficient computer skills and the ability to learn and use agency-specific electronic systems.
• Ability to obtain and document complete and accurate information.
• Demonstrated ability to exercise good judgment when triaging calls and determining when assistance is needed.
• Strong interpersonal skills and the ability to communicate effectively with individuals from diverse backgrounds.
• Ability to maintain appropriate professional boundaries and confidentiality.
• Commitment to treating all clients and visitors with dignity, respect, compassion, and patience.

Responsibilities

• Greet and assist participants, visitors, staff, and other individuals entering the agency in a welcoming, respectful, and professional manner.
• Answer a high volume of incoming telephone calls promptly and courteously.
• Screen and triage telephone calls, determine the nature and urgency of requests, and direct calls to the appropriate department or staff member.
• Take complete, accurate, and timely messages, including the caller's name, contact information, reason for calling, and other pertinent details.
• Respond appropriately to routine inquiries while recognizing situations that require immediate referral or escalation.
• Respond to non-emergency needs with resources or referrals to programs and document interactions.
• Provide clear and accurate information regarding agency programs, services, procedures, and appointments within the scope of the position.
• Maintain a professional reception area and ensure that the front desk and surrounding area remain neat, organized, and welcoming.
• Use computers and standard office technology proficiently to enter information, retrieve records, send and receive communications, and perform other administrative tasks.
• Maintain appropriate confidentiality and protect sensitive client and agency information.
• Use effective communication and de-escalation techniques to help manage upset or agitated individuals and maintain a safe and orderly environment.
• Recognize situations that may pose a safety concern and promptly notify appropriate supervisory or clinical staff in accordance with agency procedures.
• Follow agency policies and procedures regarding safety, confidentiality, emergency situations, and client interactions.
• Maintain reliable attendance and punctuality and demonstrate flexibility in responding to changing priorities in a busy environment.
• Perform other reception and administrative duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

De-escalation techniques

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Agency electronic systems

Job description

People USA is seeking a Front Desk Receptionist in Edmonton to be the first point of contact for clients, visitors, staff, and community partners. This role requires organization, compassion, and a customer-service mindset in a fast-paced environment.

The position demands greeting visitors, answering calls, triaging inquiries, managing messages, and providing accurate information about agency programs and procedures. A high school diploma and strong communication skills are required.