Front Desk Motivator | Free Gym Membership | Growth

GoodLife Fitness; Kitchener; On-site; CAD 15,000 - 17,000; Full time

Benefits offered by this job

FREE Fitness membership

Career advancement opportunities

Competitive Total Rewards Package

Ongoing training and development

Job summary

GoodLife Fitness is seeking a Customer Service Representative (Motivator) to be the welcoming first point of contact at the club. You will greet members, check them in, answer calls, and provide information about memberships and club services to ensure a positive experience.

As the frontline ambassador, you will maintain a clean, friendly environment, handle inquiries with diplomacy, and contribute to member satisfaction through excellent service and product knowledge.

Qualifications

• CPR-AED Certification
• Must be Smart Tan certified within 3 months of employment
• Interpersonal Savvy: Relates well to all kinds of people, builds rapport and effective relationships
• Customer Focus: Dedicated to meeting customer expectations and building trust
• Team Contribution: Willing to help others and collaborate
• Approachability: Easy to approach, warm and a good listener
• Knowledge of the fitness industry
• Excellent written and verbal communication skills
• Superior customer service skills; embraces company culture
• Proficiency in the use of computers
• Previous customer service and sales experience is an asset

Responsibilities

• Be Pleasant and Present with every greeting and interaction.
• Greet Members as they come into the Club and check them in for their workout.
• Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
• Properly and efficiently handle incoming calls from Members and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.
• Assist Members on the floor with questions about the FitFix and Cardio machines.
• Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
• Assist Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.
• Handle comments, suggestions and concerns in a courteous and professional manner.
• Provide Fit-Fix Starter sessions for new and current Members.
• Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
• Complete any other tasks required to provide an exceptional experience for Members and guests.
• Complete any required Learning and attend all monthly meetings.

Skills

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Knowledge of the fitness industry

Excellent written and verbal comms

Superior customer service

Proficiency with computers

Previous customer service and sales

Job description

GoodLife Fitness is seeking a Customer Service Representative (Motivator) to be the welcoming first point of contact at the club. You will greet members, check them in, answer calls, and provide information about memberships and club services to ensure a positive experience.

As the frontline ambassador, you will maintain a clean, friendly environment, handle inquiries with diplomacy, and contribute to member satisfaction through excellent service and product knowledge.