Gym Front Desk Motivator | Member Welcome & Sales

GoodLife Fitness; Lower Sackville; On-site; CAD 15,000 - 16,000; Full time

Benefits offered by this job

Free Gym Membership

Training & Development

Career Growth

Rewards Package

Fun Work Environment

Job summary

GoodLife Fitness in Lower Sackville is seeking a Customer Service Representative (Motivator) to greet Members, check them in, and guide walk-ins with a friendly, professional approach.

You will answer calls, assist on the gym floor with machines and services, and upsell memberships while maintaining a welcoming club environment. Training, free membership, and career growth are offered.

Qualifications

• CPR-A & AED Certification.
• Smart Tan certification within 3 months of employment.
• Interpersonal Savvy: Relates well to all kinds of people and builds rapport.
• Customer Focus: Dedicated to meeting customer needs and earning trust.
• Team Contribution: Willing to help others and collaborate.
• Approachability: Easy to approach, friendly and warm.
• Knowledge of the fitness industry.
• Excellent written and verbal communication skills.
• Superior customer service skills; embraces company culture.
• Proficiency in computers.
• Previous customer service and sales experience is an asset.

Responsibilities

• Greet and assist Members and Potential Members with a welcoming, present demeanour.
• Check members in for workouts and direct walk-ins.
• Answer incoming calls promptly and book appointments as needed.
• Assist Members on the floor with questions about services and machines.
• Explain memberships and club services and upsell where appropriate.
• Maintain knowledge of systems to update Member information and resolve issues.
• Handle feedback professionally and courteously.
• Provide Fit-Fix Starter sessions for new and current Members.
• Complete club maintenance and cleanliness tasks as required.
• Participate in monthly training and meetings.

Skills

Interpersonal Savvy

Customer Focus

Communication skills

Team Contribution

Approachability

Knowledge of fitness industry

Proficiency with computers

Sales experience (asset)

Job description

GoodLife Fitness in Lower Sackville is seeking a Customer Service Representative (Motivator) to greet Members, check them in, and guide walk-ins with a friendly, professional approach.

You will answer calls, assist on the gym floor with machines and services, and upsell memberships while maintaining a welcoming club environment. Training, free membership, and career growth are offered.