Front Desk & Membership Specialist — Wellness Studio

Merrithew; Toronto; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Gym membership

Career development

Job summary

Merrithew is seeking a Front Desk Coordinator to join our Toronto studio, serving as the first contact for members and guests. You will blend front desk duties with proactive sales and member engagement to grow memberships.

Join a team that values community, wellness, and professional growth. The role requires excellent communication, multi-tasking, and a willingness to work early mornings, evenings, or weekends.

Qualifications

• 2+ years experience in front desk, customer service, or sales roles (fitness or hospitality preferred).
• Passion for health and wellness.
• Excellent communication and interpersonal skills.
• Strong sales aptitude nurturing leads and overcoming objections with a customer-first mindset.
• Proficiency in Microsoft Office and POS software.
• Ability to multitask and remain calm under pressure.
• Availability for early morning, evening, or weekend shifts as required.
• Comfortable engaging with members to capture authentic in-studio moments (photo/video) for social media use.

Responsibilities

• Greet members and guests, building community and lasting relationships.
• Provide information about memberships, classes, services, and promotions.
• Handle member check-ins, bookings, and payments accurately.
• Give first-time guests a tour and introduce them to their instructor.
• Maintain a clean, organized front desk, changeroom, washrooms and studio space.
• Address member inquiries in a timely, courteous manner.
• Collaborate with instructors to convert guests into members.
• Promote and sell memberships, class packages, and retail products.
• Schedule and conduct tours for potential members, explaining benefits and offers.
• Follow up with prospective leads via phone, email, or text per management cadence.
• Support growth initiatives and events to enhance member engagement.

Skills

Front desk

Customer service

Sales

Communication

Multitasking

Microsoft

POS

Flexible shifts

Social media

Tools

POS software

Microsoft Office

Job description

Merrithew is seeking a Front Desk Coordinator to join our Toronto studio, serving as the first contact for members and guests. You will blend front desk duties with proactive sales and member engagement to grow memberships.

Join a team that values community, wellness, and professional growth. The role requires excellent communication, multi-tasking, and a willingness to work early mornings, evenings, or weekends.