Front Desk Coordinator

Merrithew; Toronto; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Gym membership

Career development

Job summary

Merrithew is seeking a Front Desk Coordinator to join our Toronto studio, serving as the first contact for members and guests. You will blend front desk duties with proactive sales and member engagement to grow memberships.

Join a team that values community, wellness, and professional growth. The role requires excellent communication, multi-tasking, and a willingness to work early mornings, evenings, or weekends.

Qualifications

• 2+ years experience in front desk, customer service, or sales roles (fitness or hospitality preferred).
• Passion for health and wellness.
• Excellent communication and interpersonal skills.
• Strong sales aptitude nurturing leads and overcoming objections with a customer-first mindset.
• Proficiency in Microsoft Office and POS software.
• Ability to multitask and remain calm under pressure.
• Availability for early morning, evening, or weekend shifts as required.
• Comfortable engaging with members to capture authentic in-studio moments (photo/video) for social media use.

Responsibilities

• Greet members and guests, building community and lasting relationships.
• Provide information about memberships, classes, services, and promotions.
• Handle member check-ins, bookings, and payments accurately.
• Give first-time guests a tour and introduce them to their instructor.
• Maintain a clean, organized front desk, changeroom, washrooms and studio space.
• Address member inquiries in a timely, courteous manner.
• Collaborate with instructors to convert guests into members.
• Promote and sell memberships, class packages, and retail products.
• Schedule and conduct tours for potential members, explaining benefits and offers.
• Follow up with prospective leads via phone, email, or text per management cadence.
• Support growth initiatives and events to enhance member engagement.

Skills

Front desk

Customer service

Sales

Communication

Multitasking

Microsoft

POS

Flexible shifts

Social media

Tools

POS software

Microsoft Office

Job description

Location: 2 Bloor St E Suit 1000, Toronto - Onsite

Opportunity:This posting is for an Existing Vacancy

Compensation:$18/hour

About Merrithew:

Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and the GYROTONIC® organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals.

Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence.

GYROTONIC® and GYROKINESIS® are registered trademarks.

Our Core Values

These are the values that guide our daily actions, decisions, and how we work with one another and our customers:

• Community – Culture of belonging, encourage connections and engagement
• Passion – Be present, enthusiastic, energetic, committed to purpose, inspiring
• Boldness – Act with courage, change the norm, never settle for “just ok”
• Customer-Centric – Our Vision is fulfilled through our Trainers, Partners and end-customers.
• Accountability – Act like owners, own the results
• Innovation – Delivering the best, highest-quality products, programs and services

Position Overview

The Front Desk Coordinator serves as the first point of contact for members and guests, providing exceptional customer service and supporting sales efforts to grow the fitness center's membership base. This role combines front desk reception duties with proactive sales and member engagement responsibilities.

Major Responsibilities

Customer Service

• Warmly and professionally greet all members and guests by name to foster community, connection, and lasting relationships.
• Provide information about memberships, classes, services, and promotions.
• Handle member check-ins, class bookings, and payments accurately.
• Provide first time guests with a tour and introduce them to their instructor.
• Maintain a clean, organized and fully stocked front desk area, changeroom, washrooms and studio space at all times.
• Address member inquiries in a timely and courteous manner.
• Collaborate with the instructor to convert first‑time guests into members based on the instructor’s recommendation.
• Promote and sell memberships, class packages, and retail products.
• Schedule and conduct tours for potential members, explaining benefits, facility features and intro offer.
• Follow up with prospective leads via phone, email or text by following the cadence on the management software.
• Achieve monthly and quarterly goals set out by Sr. Manager of the STOTT PILATES studio.
• Support growth and engagement initiatives such as referral programs and challenges.
• Assist in the planning and execution of both in‑studio and off‑site events to enhance member engagement and community outreach.

Administrative & Operational Support

• Process membership applications, renewals, and assist with freezes and cancellations.
• Maintain accurate and up to date member records and schedules using the management software.
• Manage POS transactions, and daily sales reconciliation.
• Assist with opening and closing procedures, ensuring operational standards are met.
• Coordinate with instructors and management to ensure smooth daily operations.
• Communicate and work cohesively with the rest of your team to ensure smooth transitions between shifts.
• Spot clean studios, bathrooms and equipment ( vacuum, spot mop, dust) when needed and restock bathroom supplies
• Coordinate apprentice schedule for all appointment changes

Skills and Qualifications

• 2+ years previous experience in front desk, customer service, or sales roles (fitness or hospitality preferred).
• Passion for health and wellness.
• Excellent communication and interpersonal skills.
• Strong sales aptitude nurturing leads and overcoming objections with a customer‑first mindset.
• Proficiency in Microsoft and point-of-sale software.
• Ability to multitask and remain calm under pressure.
• Availability for early morning, evening, or weekend shifts as required.
• Comfortable engaging with members to capture authentic in‑studio moments (photo/video) for social media use.

Preferred Attributes

• Candidate has a passion for health, wellness, and fitness and has their own practice.
• Team‑oriented attitude and professional appearance.
• Self‑motivated with the ability to meet and exceed goals.
• Ability to quickly assess situations, problem‑solve and calmly de‑escalate sensitive issues with professionalism and empathy.

Compensation and Benefits

• Competitive hourly wage.
• Complimentary gym membership.
• Opportunities for professional development and career advancement.

Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew's recruitment team.

Merrithew™ is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Merrithew is committed to providing a barrier‑free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us "[e-mail] "

Merrithew™ is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.