Front Desk & Membership Specialist — Wellness Studio

Merrithew®; Toronto; On-site; CAD 20,000 - 29,000; Part time

Benefits offered by this job

Complimentary gym membership

Professional development opportunities

Job summary

Merrithew® is seeking a Front Desk Coordinator for our Toronto studio. This role blends warm guest service with proactive sales and member engagement to grow the center's membership base. You will handle check-ins, tours, and payments, while supporting promotions and class packages.

Join a team that values community, accountability, and innovation in a global movement-focused brand. Onsite at 2 Bloor St E with flexible hours to accommodate early mornings, evenings, and weekends.

Qualifications

• 2+ years experience in front desk, customer service, or sales (fitness or hospitality preferred).
• Strong communication and interpersonal skills with a customer-first mindset.
• Proficiency with Microsoft Office and POS systems; able to manage memberships and payments.

Responsibilities

• Greet members and guests warmly by name to foster community and engagement.
• Provide information about memberships, classes, services, and promotions.
• Handle member check-ins, class bookings, and payments accurately.
• Give tours to first-time guests and introduce instructors.
• Maintain a clean, organized front desk, changeroom, washrooms and studio space.
• Address member inquiries in a timely and courteous manner.
• Collaborate with instructors to convert guests into members based on recommendations.
• Promote and sell memberships, class packages, and retail products.
• Schedule tours for potential members and follow up with leads via phone, email, or text.
• Meet monthly and quarterly sales goals and support referral programs and events.

Skills

Front Desk Experience

Sales Aptitude

Excellent Communication

Multitasking

Availability for Flexible Hours

Social Media Engagement

Tools

Microsoft Office

POS Software

Job description

Merrithew® is seeking a Front Desk Coordinator for our Toronto studio. This role blends warm guest service with proactive sales and member engagement to grow the center's membership base. You will handle check-ins, tours, and payments, while supporting promotions and class packages.

Join a team that values community, accountability, and innovation in a global movement-focused brand. Onsite at 2 Bloor St E with flexible hours to accommodate early mornings, evenings, and weekends.