Front Desk & Insurance Processing Administrator

StoneRidge Insurance; Lethbridge; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Licensing training

Mentorship

Paid time off

Retirement plans

Group benefits

Job summary

Astro Insurance Brokers, backed by SIB Corp., seeks a Front Desk & Insurance Processing Administrator to support clients and the brokerage team in Lethbridge. This full-time, in-office role combines front desk service with data entry, document management, and routine insurance processing tasks.

Ideal candidates are organized, detail-oriented and ready to build a career in insurance; we offer broker licensing training, mentorship, paid time off, retirement plans and a collaborative team

Qualifications

• Strong attention to detail and high accuracy when entering information.
• Excellent organization and time management.
• Clear, professional communication with clients and team.
• Comfort with digital files and office systems.

Responsibilities

• Welcome clients in person and by phone with friendly, professional service.
• Triage calls and direct inquiries to the appropriate team member.
• Perform accurate data entry and assist with routine insurance processing tasks.
• Upload and organize client documents and electronic files.
• Support brokers and TSRs with administrative tasks.
• Handle printing, scanning, mail and document sorting.
• Schedule appointments and help maintain client follow-ups and office workflows.

Skills

Attention to detail

Organization

Communication

Data entry

Education

Recent business or administrative education

Job description

Join the Astro Insurance & Registry Services Team! A division of SIB Corp.

We are always looking for amazing people to join the team!

Astro Insurance Brokers is looking for a full-time Front Desk & Insurance Processing Administrator to support both our clients and our brokerage team. This blended role combines front desk service with insurance processing, accurate data entry, document management, and day-to-day administrative support. It is a great opportunity for someone who is organized, detail-oriented, and interested in building a career in insurance.

Position: Front Desk & Insurance Processing Administrator

Job Type: In Office (5 days/week), Full Time, Permanent

Work Location: 542 7 St S, Lethbridge AB T1J 2H1

Pay: Starting from $40,000 annually

What You Will Do:

• Welcome clients and provide friendly, professional service in person and by phone
• Triage incoming calls and direct client inquiries to the appropriate team member
• Complete accurate data entry and assist with routine insurance processing tasks
• Upload, organize, and maintain client documents and electronic files
• Support brokers and TSRs with administrative and processing tasks
• Manage printing, scanning, mail, and document sorting
• Schedule appointments and help keep client follow-ups and office workflows organized

What You Bring:

• Recent business or administrative education is an asset
• Strong attention to detail and a high level of accuracy when entering information
• Excellent organization, time management, and follow-through
• Comfort working with digital files, office systems, and multiple priorities
• Clear, professional communication and a genuine interest in helping clients

What We Offer:

• Broker licensing training
• Mentorship and career development opportunities
• Paid time off, retirement plans, and comprehensive group benefits
• Collaborative, knowledgeable team environment

About Us:

Astro Insurance has over 50 years of experience in insurance and registry services. Backed by StoneRidge Insurance Brokers, our mission is to simplify life for our clients across Canada. Whether you are registering a vehicle, renewing a driver’s license, getting a land title, or handling any other registry service - we have you covered.

We are an equal opportunity employer that values a diverse workforce of creative minds. Don’t check all boxes - apply anyway!

Please note that the successful candidate must pass a criminal record check upon receiving their employment offer.

Only successful applicants that the hiring leaders are interested in interviewing will be contacted directly.

Additional Information:

This job advertisement is for a replacement position that has been posted externally.

SIB Corp. o/a StoneRidge Insurance Brokers or any of its affiliate companies may use Artificial Intelligence (AI) enabled or automated tools to assist in the initial screening of applications. These tools help identify qualifications and experience that align with the role requirements.

Please note that AI is used solely to support and never replace our Talent Team. All decisions are made by our Talent Team and hiring leader. No automated tool makes a final decision about one’s candidacy.

Important: No applicant data is shared externally through any AI tools SIB Corp. o/a StoneRidge Insurance Brokers or any of its affiliate companies may use. All information remains securely within our systems and is handled in accordance with privacy and data protection policies.

SIB Corp. o/a StoneRidge Insurance Brokers and all its affiliate companies welcome applications from all qualified individuals and have procedures in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact the Talent Team so that an appropriate accommodation can be arranged.