Front Desk Clerk

Black Rock Oceanfront Resort; Ucluelet; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental benefits after 6 months

Staff accommodation available

Job summary

Black Rock Oceanfront Resort in Ucluelet, BC, is seeking a Front Desk Agent for full-time, permanent employment. You will greet guests, check them in/out, answer inquiries, and coordinate reservations with a focus on guest satisfaction.

No prior experience is required; training is provided. The role requires strong communication, attention to detail, and night shift availability to ensure 24/7 guest support during peak times.

Qualifications

• High School education required.
• No experience necessary; training provided.
• Night shift availability required.

Responsibilities

• Greet guests upon arrival, check them in and provide information.
• Process invoices, post checks to vendors.
• Respond to guest complaints, requests, and emergencies.
• Conduct security checks.
• Reconcile all accounts in a timely manner.
• Verify that all EOD work has been performed by other departments.
• Schedule guest wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed.
• Answer phones and place reservations.
• Perform other duties as needed and as directed by General Manager.

Skills

Guest service

Communication

Team player

Attention to detail

Night shift availability

Education

High School

Job description

Job Type: Full-Time, Permanent

Start Date of Employment (Approx.): As soon as possible

Minimum Education: High School

Experience: None- Will train

Positions Available: 1

Job Location(s):

596 Marine Dr. PO Box 310
Ucluelet, British Columbia
V0R 3A0 Canada

Job Description

While working with Black Rock Oceanfront Resort, and its affiliates, the right candidate will conduct themselves in accordance with our Core Values: Take Ownership, Integrity, Make a Difference, Professionalism.

This Position Requires

• Dedication to the guest experience and resort
• Attention to detail
• A team player
• Ability to adapt to change
• Excellent written and verbal communication
• Ability to work with little supervision and maintain high level of professionalism
• Night shift availability

Position Responsibilities

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
• Process invoices, post checks to vendors.
• Respond to guest complaints, requests, and emergencies.
• Conduct security checks
• Reconcile all accounts in a timely manner.
• Verify that all EOD work has been performed by other departments.
• Schedule guest wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations.
• Perform other duties as needed and as directed by General Manager.

Benefits

• Medical/Dental benefits, after 6 months of employment
• Staff Accommodation Available