Assistant manager, restaurant

Tim Hortons Québec; Lincoln; On-site; CAD 50,000 - 100,000; Full time

Job summary

Tim Hortons Québec seeks an operations supervisor to lead daily restaurant activities across Ontario locations. You will plan, organize, direct, control and evaluate operations while ensuring health and safety and delivering excellent customer service.

The role requires 2–3 years of supervisory experience, a secondary school certificate, and strong communication and teamwork skills in a fast-paced, customer-facing setting.

Qualifications

• Secondary school graduation certificate required.
• 2–3 years of supervisory/leadership experience.
• Experience in fast-paced customer service environments preferred.

Responsibilities

• Determine services to be offered and implement procedures.
• Balance cash and prepare reports and cash reconciliations.
• Conduct performance reviews and manage cost of products/services.

Skills

Oral communication

Written communication

Attention to detail

Team player

Flexible

Organized

Reliability

Interpersonal skills

Education

Secondary school certificate

Tools

MS Office

Point of sale

Electronic cash register

Job description

• Secondary (high) school graduation certificate

• Durée de l'emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 40 hours per week
• Education:
• Expérience:

Education

• Secondary (high) school graduation certificate

Work setting

• Various locations

Budgetary responsibility

• 0 - $100,000

Tasks

• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Participate in marketing plans and implementation
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 5-10 people

Computer and technology knowledge

• Electronic cash register
• MS Office
• Point of sale system

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Employment terms options

• Early morning
• Evening
• Shift

Experience

• 2 years to less than 3 years

Employment terms options

• Morning
• Night
• Day
• Weekend
• Overtime available