Receptionist

Gexel Telecom International Inc.; Kelowna; On-site; CAD 32,000 - 48,000; Full time

Job summary

Dermapure is seeking a friendly receptionist to support our clinics in Canada. You will greet clients, manage files, schedule appointments, answer calls and emails with a focus on aesthetic procedures, and assist with front-desk operations.

The role requires a high school diploma and at least 2 years in a similar role; English proficiency is essential. Healthcare or aesthetics experience is an asset. A professional, patient-focused team environment awaits.

Qualifications

• High school diploma required; office administration training is a significant asset.
• At least two (2) years of experience in a similar role.
• Languages spoken and written: English; proficiency in English is essential for this position.
• Committed to the well-being of the client; effective communication and teamwork.

Responsibilities

• Greet customers upon arrival and provide outstanding customer service.
• Create and update customer files; answer calls and reply to emails in English.
• Book appointments and manage the calendar; prepare files for next-day visits.
• Open/close procedures and manage correspondence and postal mail.
• Balance daily reports, handle invoices and cash; ensure cash availability.
• Maintain reception, boutique and waiting areas; order office supplies as needed.
• Prepare customer invoices and verify invoices daily.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma

Office administration training

Job description

Are you passionate about beauty and medical aesthetics? Do you enjoy taking care of clients by offering personalized solutions that meet their needs and expectations?

Dermapure is the leading name in non-invasive medical aesthetics, combining expertise with cutting-edge technology. With 68 clinics across Canada, our philosophy is based on offering high-end, innovative, and non-surgical treatments designed to rejuvenate the skin while ensuring visible, natural, and long-lasting results. At Dermapure, we also offer exciting opportunities for our teams, including product, treatment, and aesthetic incentives, commission-based sales opportunities, and a supportive, professional, and patient-focused team environment.

Responsibilities

• Greet customers when they arrive at the clinic and provide outstanding customer service;
• Create a file for each new customer and update existing customer files;
• Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures;
• Book customer appointments and manage the appointment calendar;
• Prepare customer files for next-day appointments;
• Implement the clinic's opening and closing procedures;
• Manage correspondence and postal mail;
• Establish the day's treatments in collaboration with the consultant;
• Manage the clinic's info e-mail inbox;
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked;
• Order office supplies and beverages;
• Close batches, balance daily reports and transfer receivables to accounting;
• Ensure availability of cash in the register and notify the person in charge;
• Prepare customer invoices and verify invoices daily.

Qualifications

• High school diploma required, office administration training (a significant asset);
• At least two (2) years of experience in a similar role;
• Languages spoken and written: English;Proficiency in English is essential for this position, as all communication with clients and colleagues is conducted exclusively in English.
• Committed to the well-being of the client;
• Effective communication skills;
• Demonstrates teamwork and collaboration;
• Integrity and trustworthiness;
• Shows initiative and autonomy;
• Able to plan and coordinate activities;
• Previous medical office, healthcare, or aesthetics experience an asset;
• Demonstrates rigor, reliability, and flexibility.

Our core values

We care about our employees. We innovate to succeed. We dare to be different. We empower each other to rise.

Only selected candidates will be contacted for an interview. Dermapure is proud to offer equal opportunities to all candidates.