Front Desk & Community Services Specialist

TSA The Salvation Army TSA; Yellowknife; On-site; CAD 37,000 - 40,000; Full time

Benefits offered by this job

Health and dental benefits

Paid vacation and sick time

RRSPs

Flexible work arrangements

Job summary

The Salvation Army NWT Resource Centre in Yellowknife seeks a full-time receptionist to greet clients, manage the reception area, and support community services. The role includes answering calls, managing donations, basic records, and coordinating with caseworkers.

You will assist with food hampers, clothing vouchers, and crisis support as required. Ideal candidates bring social service experience, strong computer skills (MS Office), and a First Aid/CPR certification, plus a high school diploma

Qualifications

• Social Service Experience is required.
• Strong computer skills including MS Office.
• Ability to learn Salvation Army software including Link2Feed.
• Current First Aid/CPR certification.
• Clear Criminal Record Check required.
• High school diploma with additional facilities management courses or equivalent.

Responsibilities

• Greet and respond to clients, donors and visitors at the NWT Resource Centre.
• Answer telephone calls and refer to appropriate departments.
• Receive deliveries and donations, sort, light lifting up to 20 pounds, and store food donations.
• Provide administrative support and data entry for Community Services.
• Distribute food hampers and clothing vouchers; assist with crisis intervention as needed.
• Record statistics for Community Services and Corps, file documents, and handle mail.

Skills

Social Service Experience

Computer skills

MS Office

Effective communication

Customer service

Time management

Organizational skills

Multitasking

Independent and team work

De-escalation techniques

Education

High school diploma

First Aid/CPR certification

Criminal Record Check

Facilities management courses or equivalent

Tools

Link2Feed

MS Office

Job description

The Salvation Army NWT Resource Centre in Yellowknife seeks a full-time receptionist to greet clients, manage the reception area, and support community services. The role includes answering calls, managing donations, basic records, and coordinating with caseworkers.

You will assist with food hampers, clothing vouchers, and crisis support as required. Ideal candidates bring social service experience, strong computer skills (MS Office), and a First Aid/CPR certification, plus a high school diploma