Community Support Worker (6 Month Term)

TSA The Salvation Army TSA; Yellowknife; On-site; CAD 37,000 - 40,000; Full time

Benefits offered by this job

Health and dental benefits

Paid vacation and sick time

RRSPs

Flexible work arrangements

Job summary

The Salvation Army NWT Resource Centre in Yellowknife seeks a full-time receptionist to greet clients, manage the reception area, and support community services. The role includes answering calls, managing donations, basic records, and coordinating with caseworkers.

You will assist with food hampers, clothing vouchers, and crisis support as required. Ideal candidates bring social service experience, strong computer skills (MS Office), and a First Aid/CPR certification, plus a high school diploma

Qualifications

• Social Service Experience is required.
• Strong computer skills including MS Office.
• Ability to learn Salvation Army software including Link2Feed.
• Current First Aid/CPR certification.
• Clear Criminal Record Check required.
• High school diploma with additional facilities management courses or equivalent.

Responsibilities

• Greet and respond to clients, donors and visitors at the NWT Resource Centre.
• Answer telephone calls and refer to appropriate departments.
• Receive deliveries and donations, sort, light lifting up to 20 pounds, and store food donations.
• Provide administrative support and data entry for Community Services.
• Distribute food hampers and clothing vouchers; assist with crisis intervention as needed.
• Record statistics for Community Services and Corps, file documents, and handle mail.

Skills

Social Service Experience

Computer skills

MS Office

Effective communication

Customer service

Time management

Organizational skills

Multitasking

Independent and team work

De-escalation techniques

Education

High school diploma

First Aid/CPR certification

Criminal Record Check

Facilities management courses or equivalent

Tools

Link2Feed

MS Office

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose Summary

The position greets and responds to the immediate needs of clients, donors and visitors at the NWT Resource Centre, gives general oversight to the reception area, assists with client assistance and provides program and administrative support as required.

General reception service to the NWT Resource Centre by:

• Answering the telephone and referring calls to the appropriate departments
• Delivering messages as required
• Receiving deliveries and donations, sorting, light lifting (20 pounds) and storing food donations
• Receiving general public walk‑ins and referring them to the appropriate department
• Ensuring the cleanliness and tidiness of the reception areas.

Community Services Support

• Distributing food hampers and clothing vouchers & the required paperwork/data entry
• Arrange for appropriate discarding of non- monetary donations that are unusable. Receive, sort and organize non-monetary donations or purchased products following direction from caseworker or supervisor.
• Responsible for stocking and distributing of toiletries to clients
• Responsible for letting clients in to utilize the laundry and shower facilities.
• Maintain safety of the clients and the facility
• Light lifting and moving boxes.
• Work cooperatively with volunteers
• Provide crisis intervention as required
• Assist with seasonal programs including but not limited to Christmas, Kettles and Food drives
• Prepare food hampers for clients
• Maintain food bank cleanliness, tidiness, and organization.
• Refer clients to other community resources where appropriate
• Other duties as assigned by Community Services Supervisor or designate

Administrative support

• Recording statistics for Community Services Department and Corps
• Filing for Community Services Department
• Receipt, recording and disbursement of mail.
• Accept walk‑in monetary donations and provide temporary receipts to donors
• Support leadership staff with correspondence, filing and scanning.
• Other duties as assigned by the Executive Director or Corps Officer.

Contacts

There is constant contact with the public. The incumbent is the public’s first contact with The Salvation Army NWT Resource Centre. As well, there is steady interaction with the rest of the staff.

Working Conditions

This is a full‑time TERM union position at 40 hours per week. The work environment entails frequent association with individuals who are under the influence of alcohol or other drugs as well as other mental health issues, and the associated behaviours of such states. There can be stress due to potential chaotic encounters. The incumbent will have to address uncooperative individuals. There will be general housekeeping tasks required in order to maintain workspace. Lifting/moving of up to 40 pounds is required.

Education, Qualifications and Certifications

• Social Service Experience
• Possess strong computer skills
• Ability to learn Salvation Army specific software including Link2Feed
• Have current First Aid/CPR certification
• Clear Criminal Record Check required
• Completion of high school plus additional courses in facilities management or equivalent

Experience and Skilled Knowledge Requirements

• Previous experience in reception or general administrative work experience

Skills and Capabilities

• Willingness to adhere to the Mission Statement and values of The Salvation Army
• Awareness of issues involved in aboriginal and cross‑cultural ministry
• Computers skills are essential – MS Office and ability to learn other software applications
• Effective communication in English both written and oral
• Effective time management and organizational skills
• Ability to work independently, unsupervised and within a team environment
• Exceptional Customer Service skills
• De-escalation techniques acquired through verbal judo or NVCI training.
• Self‑directed and motivated
• Ability to work under stressful circumstances
• Ability to multitask and effectively manage and respond to multiple demands

Compensation

The target hiring range for this position is $26.87 to $27.81 with a maximum of $28.74. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Other

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front‑lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose‑driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.