Relief Receptionist

The Salvation Army; Calgary; On-site; CAD 24,000 - 30,000; Full time

Job summary

The Salvation Army in Calgary West Campus is seeking an administrative assistant to provide general office support as the first point of contact for visitors and callers.

You will greet guests, answer inquiries, process bookings for rental groups, schedule client appointments, and prepare routine documents while maintaining files and office supplies. The role emphasizes customer service and teamwork in a community facility.

Qualifications

• High school completion or equivalent experience.
• Police Information Check with Vulnerable Sector Search.
• Child Intervention Check and Emergency First Aid with CPR.
• Proficiency in MS Office 365 and related tools.

Responsibilities

• Answers telephone and directs and/or responds to inquiries.
• Greets visitors and directs them to the appropriate person(s).
• Files documents electronically or manually.
• Takes calls/inquiries about bookings for rental groups.
• Sets up client appointments and registers clients for classes and special events.
• Prepares routine documentation such as forms, letters, memo, email and may keep records.
• Assists in maintaining adequate office and other supplies.
• Provides administrative and/or special project support as assigned.
• Prepares and receives all paperwork for various projects and processes.
• Keeps the reception area clean and organised.
• Manages rental groups who are on site, ensuring safety protocols are always followed.
• Attends staff meetings.
• Reviews information and client forms to ensure correct information and relevance.
• Drafts and prepares presentations (including PowerPoint, invitations, certificates).

Skills

Excellent communication skills

Strong customer service skills

Education

Completed high school or equivalent experience

Police Information Check with Vulnerable Sector Search

Child Intervention Check

Emergency First Aid certification with Level C CPR

Tools

MS Office 365

PowerPoint

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY

The role provides general administrative support as the first point of contact for people coming into or calling the West Campus.

ACCOUNTABILITIES

• Administratively performs general office duties such as answers telephone and directs and/or responds to inquiries;
• Greets visitors and directs them to the appropriate person(s);
• Files documents electronically or manually.
• Takes calls/inquiries about bookings for rental groups.
• Sets up client appointments and registers clients for classes and special events.
• Prepares routine documentation such as forms, letters, memo, email and may keep records; checks typing for accuracy, sorts and prioritizes typing assignments within general guidelines.
• Assists in maintaining adequate office and other supplies.
• Provides administrative and/or special project support as assigned.
• Prepares and receives all paperwork for various projects and processes.
• Keeps the reception area clean and organise.
• Manages rental groups who are on site, ensuring safety protocols are always followed.
• Attends staff meetings.
• Reviews information and client forms to ensure correct information and relevance.
• May support the Program Coordinator with opening mail and processing out-going mail; receives parcel(s) and distributes to the appropriate person(s).
• Conducts copier room inventory check.
• May draft and prepare presentations (including PowerPoint, invitations, certificates).

Working environment is in a community facility behind a receptionist desk. The incumbent works in generally agreeable conditions such as those found inside offices or equivalent work areas. May be faced with dealing with aggressive and/or disruptive clients or visitors.

EDUCATION AND EXPERIENCE QUALIFICATIONS

Education, Qualifications and Certifications

• Completed high school or has equivalent experience.
• Police Information Check with Vulnerable Sector Search.
• Child Intervention Check.
• Emergency First Aid certification with Level C CPR from an Alberta approved training provider.

Experience and Skilled Knowledge Requirements

Up to one year of related experience.

Skills and Capabilities

• Excellent communication skills (verbal/written) and strong customer service skills.
• Proficient in MSOffice 365 (Excel, TEAMS, Word).
• Able to control emotions and display a patient, calm and collected demeanor.
• Dependable.

Compensation

The target hiring range for this position is $17.45 to $21.81 with a maximum of $26.17. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Why Join Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.