Front Desk & Resident Support Specialist

salvationarmyca; Victoria; On-site; CAD 22,000 - 30,000; Full time

Job summary

The Salvation Army Victoria ARC is seeking a Front Desk/Attendant to greet clients, manage registrations, answer calls, and support residents in a respectful, secure environment. You will handle mail, records, and payments, and help connect people with resources while maintaining safety and confidentiality.

Responsibilities include monitoring access, assisting with intake, and ensuring the front desk area remains clean and organized in line with ARC policies and procedures.

Responsibilities

• Receives clients and visitors in a pleasant courteous manner and registers them per procedure.
• Operates a multi-line switchboard/intercom and forwards messages to staff/clients.
• Keeps front desk area clean and organized to Victoria ARC standards.
• Monitors access to the ARC and check-in/out of residents and visitors.
• Maintains and updates client registries and records payments and cash balancing.
• Provides information and support to residents and visitors and refers to resources as needed.
• May train Casual Support Workers and participate in staff meetings.

Job description

The Salvation Army Victoria ARC is seeking a Front Desk/Attendant to greet clients, manage registrations, answer calls, and support residents in a respectful, secure environment. You will handle mail, records, and payments, and help connect people with resources while maintaining safety and confidentiality.

Responsibilities include monitoring access, assisting with intake, and ensuring the front desk area remains clean and organized in line with ARC policies and procedures.