Caseworker I: Community Support & Crisis Intervention

The Salvation Army International; Yellowknife; Hybrid; CAD 40,000 - 43,000; Part time

Job summary

The Salvation Army in Yellowknife, NT is seeking a Part-time Caseworker I to provide client-centered case management, assessments, and discharge planning. You will coordinate with health, social service, and Indigenous partners to support clients’ goals and ensure appropriate referrals.

The role requires strong documentation, data tracking, and commitment to the agency’s mission. Work is primarily in-office with potential for community visits; standard OH&S compliance and a respectful,

Qualifications

• Completion of College diploma in Social Services/Work, Criminology, Psychology, Correctional Services, or related field.
• Certification in First Aid and CPR.
• Experience in homelessness, addiction, mental health, or related areas.

Responsibilities

• Provide comprehensive case management services, including client assessments, case planning, coordination, documentation, and referrals to internal and external supports.
• Collaborate with multidisciplinary partners such as law enforcement, healthcare providers, Indigenous organizations, and social service agencies to support client outcomes.
• Contribute to program development by offering feedback on program design, materials, and policies, and supporting implementation across multiple program sites.
• Assist with program delivery and administration, including data tracking, outcome measurement, monthly reporting, and preparation of project summaries.
• Facilitate referrals and applications for clients to access community resources, benefits, or specialized services, ensuring appropriate follow-up and documentation.
• Conduct home visits and deliver in-home training or support services in alignment with program requirements as directed.
• Participate in stakeholder engagement activities, including outreach, community events, committee involvement, and development of external partnerships as assigned.
• Support program innovation by applying knowledge of relevant issues, contributing to training materials, and identifying creative approaches to service delivery and crisis intervention.
• Support compliance with all program procedures, health and safety standards, and organizational policies in the execution of duties.
• Participate in ongoing professional development, including training sessions, team meetings, and learning lab initiatives to enhance service effectiveness.
• Maintain accurate client records, case notes, and statistical data to support program evaluation and continuous improvement.
• Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army.

Skills

Case management

Documentation

Collaboration

MS Office

Empathy

Education

College diploma in Social Services/Work

First Aid and CPR

Tools

Case management software

Job description

The Salvation Army in Yellowknife, NT is seeking a Part-time Caseworker I to provide client-centered case management, assessments, and discharge planning. You will coordinate with health, social service, and Indigenous partners to support clients’ goals and ensure appropriate referrals.

The role requires strong documentation, data tracking, and commitment to the agency’s mission. Work is primarily in-office with potential for community visits; standard OH&S compliance and a respectful,