Hotel Front Desk & Guest Services Specialist

Skky Hotel; Whitehorse; On-site; CAD 42,000 - 54,000; Full time

Job summary

Skky Hotel in Whitehorse invites a proactive front desk Clerk to greet guests, check in and check out, answer inquiries about the hotel and local area, and handle daytime and evening shifts. Previous hospitality experience is preferred, and training is provided to ensure high service standards.

You will balance cash, process reservations and group arrivals/departures, maintain accurate room assignments, communicate clearly with guests and colleagues, and deliver courteous service in a

Qualifications

• Secondary school certificate required.
• Experience in hospitality is an asset.
• English language required.

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Skills

Client focus

Dependability

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Internet

Job description

Skky Hotel in Whitehorse invites a proactive front desk Clerk to greet guests, check in and check out, answer inquiries about the hotel and local area, and handle daytime and evening shifts. Previous hospitality experience is preferred, and training is provided to ensure high service standards.

You will balance cash, process reservations and group arrivals/departures, maintain accurate room assignments, communicate clearly with guests and colleagues, and deliver courteous service in a