Front Desk Agent - Full Time $15.00

Kingsmill Resort; Williamsburg; On-site; CAD 22,041 - 30,307; Full time

Job summary

Kingsmill Resort in Ontario, Canada is seeking a friendly Front Desk Associate to register guests at check-in, greet visitors, and process payments and charges to guest accounts. You will answer phones, assign rooms, manage reservations, promote location activities, and provide accurate information about facilities and hours.

The role requires strong communication, sales and basic accounting skills, and the ability to stand up to eight hours and lift up to 15 pounds.

Qualifications

• Must be a people-person who thrives on public contact.
• Strong communication skills.
• General/Basic computer skills.
• Sales skills.
• Basic accounting skills.
• Ability to learn quickly and follow instructions accurately.
• Ability to prioritize tasks and work efficiently.
• Ability to interact with diverse peoples and resolve any issues.
• Must be able to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.
• Able to lift and carry up to 15 pounds.
• Must be able to stand for up to eight hours per shift.

Responsibilities

• Maintain positive guest relations at all times.
• Follow all policy, procedures and service standards.
• Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
• Assign guest rooms, issue keys ensuring guest security at all times and in accordance with Kingsmill established guidelines.
• Make, confirm, assist, and cancel reservations, including promoting and selling location activities.
• Maintain complete knowledge of all location facilities, rooms, hours of operation, and activities, in order to answer questions and give out accurate and helpful information to guests.
• Answer telephones in the specified time frames following proper guidelines, using correct greetings and telephone etiquette.
• Take, record, and relay messages accurately, completely, and timely.
• Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times.
• Conscientiously handle Lost and Found items following guidelines established by Kingsmill.
• Maintain knowledge of correct use of company equipment while keeping work space neat and organized.
• Maintain compliance with all Front Desk policies, procedures, and standards.
• Accurately follow cash handling procedures and secure bank at all times.
• Post charges to guest accounts for services and purchases.
• Balance all receipts and postings for work performed during shift at the end of shift.
• Perform other duties as assigned.

Skills

People skills

Communication

Computer skills

Sales skills

Basic accounting

Fast learner

Task prioritization

Interacting with diverse people

Working under pressure

Flexibility

Job description

Overview

To establish and provide excellent guest service, registering and greeting guests at point of check‑in and throughout their stay, while processing payments and posting charges to guest accounts.

Responsibilities

• Maintain positive guest relations at all times.
• Follow all policy, procedures and service standards.
• Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
• Assign guest rooms, issue keys ensuring guest security at all times and in accordance with Kingsmill established guidelines.
• Make, confirm, assist, and cancel reservations, including promoting and selling location activities.
• Maintain complete knowledge of all location facilities, rooms, hours of operation, and activities, in order to answer questions and give out accurate and helpful information to guests.
• Answer telephones in the specified time frames following proper guidelines, using correct greetings and telephone etiquette.
• Take, record, and relay messages accurately, completely, and timely.
• Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times.
• Conscientiously handle Lost and Found items following guidelines established by Kingsmill.
• Maintain knowledge of correct use of company equipment while keeping work space neat and organized.
• Maintain compliance with all Front Desk policies, procedures, and standards.
• Accurately follow cash handling procedures and secure bank at all times.
• Post charges to guest accounts for services and purchases.
• Balance all receipts and postings for work performed during shift at the end of shift.
• Perform other duties as assigned.

Qualifications

• Must be a people‑person who thrives on public contact.
• Strong communication skills.
• General/Basic computer skills.
• Sales skills.
• Basic accounting skills.
• Ability to learn quickly and follow instructions accurately.
• Ability to prioritize tasks and work efficiently.
• Ability to interact with diverse peoples and resolve any issues.
• Must be able to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.
• Able to lift and carry up to 15 pounds.
• Must be able to stand for up to eight hours per shift.
• Must bend, stretch, and reach throughout a shift up to 8 hours.
• Must be able to work days, nights, weekends, and holidays.