Front Desk Agent – Part time 3-11pm

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 30,000 - 45,000; Full time

Job summary

Canadian Rocky Mountain Resorts is seeking a friendly front desk agent to warmly welcome guests, register arrivals, assign rooms, and present options. The role includes upselling, cash handling, and ensuring accurate checkout procedures.

You will coordinate with housekeeping and maintenance to keep room statuses current, maintain a neat front desk, and report any unusual situations to management while following safety policies.

Qualifications

• Experience in front desk operations preferred.
• Ability to handle guest requests and manage room allocations.
• Knowledge of checkout and check-in procedures.

Responsibilities

• Register guests and assigns rooms.
• Process guest check-ins and check-outs.
• Post charges to guest accounts and perform cashier duties.
• Promote hotel services and upsell rooms.
• Coordinate with housekeeping and maintenance for room status.
• Maintain front desk cleanliness and safety procedures.
• Report unusual occurrences to management.
• Use proper telephone etiquette.

Skills

Guest service

Cash handling

Upselling

Telephone etiquette

Communication

Teamwork

Job description

Register guests and assigns rooms. Accommodates special requests whenever possible.

Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

Knows room locations, types of rooms available, and room rates.

Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Knows the location and types of available rooms as well as the activities and services of the property.

Process guest check-outs and check-ins.

Performing cashier related functions like posting charges to guest accounts.

Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

Uses proper telephone etiquette.

Reports any unusual occurrences or requests to the manager or assistant manager.

Knows all safety and emergency procedures,

Maintains the cleanliness and neatness of the front desk area.