Front Desk Agent

Crystal Lodge &; Whistler; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in Whistler is seeking a Front Desk Agent to join their vibrant team. This full-time role offers the opportunity to be the first point of contact for guests, creating memorable experiences in a stunning location. You'll manage check-ins, assist with reservations, and ensure that every guest feels welcomed and valued. With a focus on customer service and a passion for hospitality, you'll thrive in a dynamic environment that values teamwork and connection. Join a supportive crew that celebrates your contributions and offers fantastic perks, including staff discounts and annual hotel stays.

Benefits

Staff discounts at local restaurants

Extended health benefits

Free annual stays at the hotel

Access to seasonal programs

Golf discounts

Service awards and celebrations

Fun staff events

Supportive management team

Qualifications

• Proven customer service experience, preferably in hospitality.
• Strong communication and organizational skills are essential.

Responsibilities

• Welcome guests, ensuring seamless check-ins and providing concierge tips.
• Handle guest concerns with professionalism and care.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Job description

Join Our Crystal Lodge Crew in Whistler! Front Desk Agent Wanted!

Hey there, hospitality rockstars! The Crystal Lodge, right in the heart of Whistler Village, is on the hunt for a Front Desk Agent to join our awesome team. This is a full-time position, that's available year-round - there's no such thing as a 'dead' season with us!

This isn’t just a job; it’s your chance to be the face of unforgettable Whistler adventures. As a Front Desk Agent, you’ll be the first smiling face our guests see, setting the tone for their epic stay. If you’re a natural at making people feel welcome, enthusiastic about sharing the Whistler stoke, and ready to create meaningful connections, we want you!

What You’ll Be Up To

No two days are the same, but here’s a sneak peek at what you’ll do:

1. Welcome guests like a pro: Deliver seamless check-ins, share the deets on their stay, and offer concierge tips.
2. Get everything prepped: Organize arrival paperwork, room assignments, and special requests like a wizard.
3. Solve guest challenges: Handle concerns with professionalism and care or escalate when needed.
4. Juggle luggage: Assist with storing, arranging, and moving guest belongings.
5. Make bookings: Take new reservations over the phone and match guests with their ideal rooms.
6. Smooth check-outs: Handle final bills, payments, and ensure guests leave with smiles and plans to return.
7. Valet services: Help with parking, ski, or bike valet during peak seasons (a valid BC driver’s license is a must).

You’ll also pitch in with other tasks to keep the team running smoothly and guests thrilled. Our Front Desk is open 7 days a week, so expect a mix of early, day, and late shifts.

Who We’re Looking For

The ideal teammate has:

• Proven customer service experience (hospitality experience is a big plus).
• Top-notch communication, organizational, and time-management skills.

Perks of Joining the Crystal Crew

• Staff discounts at Beacon Pub & Eatery and Table Nineteen at Nicklaus North.
• Extended health benefits to keep you feeling your best.
• Free annual stays at the hotel—you deserve a break too!
• Access to summer and winter programs to amp up your Whistler experience.
• Golf discounts at GolfBC courses.
• Service awards and celebrations because we value you!
• Fun staff events all year round.
• A dedicated management team that’s got your back.

Ready to share the stoke and be part of a team that loves Whistler as much as you do? We’d love to hear from you!