Front Desk Agent

Accor Hotels; Victoria; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking hospitality leader that values your individuality and growth. In this dynamic role, you will provide exceptional service, ensuring guests feel welcomed and valued. Your responsibilities will include managing guest check-ins, handling transactions, and maintaining high service standards. With a commitment to excellence, this position offers you the chance to thrive in a supportive environment that encourages continuous learning and personal development. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Proficient in English, with a second language as an asset.
• Experience with Property Management software is beneficial.

Responsibilities

• Provide friendly and engaging service to guests.
• Maintain accurate records of transactions and cash handling.
• Handle guest requests and concerns promptly.

Skills

English Language Proficiency

Interpersonal Skills

Problem Solving Abilities

Cash Handling

Customer Service

Tools

Windows Office Suite

Property Management Software

Job description

Company Description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

Job Description

Responsibilities:

Reporting to the Director of Front Office and Assistant Front Office Manager(s), responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times

Qualifications

Qualifications:

• Proficient in the English Language (verbal & written), second language is an asset
• Previous experience and knowledge of Property Manager is an asset
• Required knowledge of Windows' Office Suite
• Must be able to handle multiple tasks in a dynamic, fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities
• Able to stand for long periods, at least 8 hours per shift
• Must be able to lift up to 50 pounds