Front Desk Agent - The Loyalist Country Inn & Conference Centre

Kaizen Lab Inc.; Summerside; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their dynamic team. This role involves welcoming guests, managing reservations, and providing exceptional customer service. The ideal candidate will have a positive attitude, excellent communication skills, and a passion for building relationships. The company values its employees and offers competitive wages, wellness programs, and opportunities for growth and professional development. Join a vibrant team in a supportive environment where your contributions matter and you can make a difference in the guest experience.

Benefits

Competitive wages

MHG Wellness & Fitness Programs

Growth and professional development opportunities

Discounts at all MHG locations

Qualifications

• Experience in front desk operations is an asset.
• Bilingualism is considered an asset.

Responsibilities

• Greet guests, check in and assign rooms, and provide exceptional service.
• Process reservations and handle guest inquiries effectively.

Skills

Excellent oral communication

Strong interpersonal skills

Positive and outgoing personality

Education

High school diploma or equivalent

Job description

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people!

Loyalist Country Inn & Conference Centre

The Loyalist Country Inn & Conference Centre features 82 clean, comfortable, and fully appointed rooms, an indoor pool, fitness centre, business centre, 24-hour front desk, and an onsite restaurant/lounge offering room service. Other amenities include complimentary Wi-Fi, air conditioning, newspapers, and parking. We are also a prime location for meetings, conferences, and events, and can efficiently accommodate each.

As Front Desk Agent, You Will

• Greet arriving guests, check in and assign rooms
• Take, cancel and change room reservations
• Process telephone calls
• Process wake-up calls
• Provide information on hotel facilities and guest services
• Provide general information about points of interest in the area
• Arrange services required for guests with special needs
• Process guests' departures, calculate charges and receive payments
• Provide exceptional guest service
• Perform clerical duties as required
• Work alongside the hotel team to establish a safe and fun atmosphere

Who You Are

• Positive and outgoing personality
• Love for building strong relationships with team members, our guests and the community
• Excellent oral communication
• Strong interpersonal skills

What You Bring

• Ability to work a variety of shifts, including days, evenings and weekends
• Bilingualism is considered an asset
• Front desk experience is considered an asset

What We Offer

• Competitive wages
• MHG Wellness & Fitness Programs
• Growth and professional development opportunities
• Discounts at all MHG locations across Atlantic Canada as well as local shops and services