Front Desk Agent - The Hotel on Pownal

Kaizen Lab Inc.; Charlottetown; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks a Front Desk Agent to provide exceptional service and create memorable experiences for guests. This role is perfect for someone with a positive attitude and strong interpersonal skills, eager to build relationships with both guests and team members. You'll handle reservations, provide information about local attractions, and ensure a welcoming atmosphere. With opportunities for growth and competitive wages, this position offers a chance to thrive in a dynamic environment while enjoying discounts across various locations. Join a team that values its people and fosters professional development!

Benefits

Competitive wages

Growth and professional development opportunities

Discounts at all MHG locations

Discounts at local shops and services

Qualifications

• Flexible availability for various shifts.
• Previous front desk experience is an asset.

Responsibilities

• Greet guests, check in and assign rooms.
• Provide exceptional guest service and information.
• Process reservations and payments.

Skills

Excellent oral communication

Effective interpersonal skills

Positive and outgoing personality

Education

Food Handling Certification

Responsible Beverage Certification

Job description

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people!

The Hotel on Pownal

A partner of The Great George Properties, The Hotel on Pownal proudly provides 45 guest rooms centrally located for both leisure and business travelers. From a deluxe continental breakfast catering to a variety of dietary needs, to freshly baked cookies every afternoon, and a weeknight guest reception offering complimentary wine and local handcrafted beer, we pride ourselves in offering great value with a distinct hotel experience like no other on Prince Edward Island.

As Front Desk Agent, You Will

• Greet arriving guests, check in and assign rooms
• Take, cancel and change room reservations
• Process telephone calls
• Process wake-up calls
• Provide information on hotel facilities and guest services
• Provide general information about points of interest in the area
• Arrange services required for guests with special needs
• Process guests' departures, calculate charges and receive payments
• Provide exceptional guest service
• Clerical duties as required
• Work along side of the hotel team to establish a safe and fun atmosphere

Who You Are

• Positive and outgoing personality
• Love for building strong relationships with team members, our guests and the community

What You Bring

• Flexible Availability - our Front Desk staff will work a variety of shifts
• Excellent oral communication
• Effective interpersonal skills
• Food Handling Certification and Responsible Beverage Certification is required
• Front desk experience is considered an asset

What We Offer

• Competitive wages
• Growth and professional development opportunities
• Discounts at all MHG locations across Atlantic Canada as well as local shops and services