Front Desk Agent - The Great George Hotel

Kaizen Lab Inc.; Charlottetown; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a renowned hotel known for its exceptional guest experiences and personalized services. As a Front Desk Agent, you will be the first point of contact for guests, ensuring a warm welcome and seamless check-in process. Your positive attitude and strong communication skills will help build lasting relationships with guests and team members alike. This role offers competitive wages and professional development opportunities in a supportive environment that values its people. If you are passionate about hospitality and looking to grow your career, this is the perfect opportunity for you.

Benefits

MHG Wellness & Fitness Programs

Growth and professional development opportunities

Discounts at all MHG locations

Discounts at local shops and services

Qualifications

• Experience in front desk operations is a plus.
• Ability to work flexible shifts as needed.

Responsibilities

• Greet guests, check in and assign rooms efficiently.
• Provide exceptional guest service and assist with inquiries.

Skills

Positive and outgoing personality

Excellent oral communication

Effective interpersonal skills

Job description

At Murphy Hospitality Group, we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG, it's all about the people!

The Great George

As Atlantic Canada's Premiere Experiential Hotel, our purpose is to create a sought-after experience designed around the comfort and satisfaction of all the senses. We pride ourselves in offering the highest level of guest service and attention to detail. The Great George allows an intimate escape from city life with personalized services and engaging hospitality.

As Front Desk Agent, You Will

1. Greet arriving guests, check in and assign rooms
2. Take, cancel and change room reservations
3. Process telephone calls
4. Process wake-up calls
5. Provide information on hotel facilities and guest services
6. Provide general information about points of interest in the area
7. Arrange services required for guests with special needs
8. Process guests' departures, calculate charges and receive payments
9. Provide exceptional guest service
10. Perform clerical duties as required
11. Work alongside the hotel team to establish a safe and fun atmosphere

Who You Are

1. Positive and outgoing personality
2. Love for building strong relationships with team members, our guests, and the community
3. Excellent oral communication
4. Effective interpersonal skills

What You Bring

1. Front desk experience is considered an asset
2. Ability to work a variety of shifts as required

What We Offer

1. Competitive wages
2. MHG Wellness & Fitness Programs
3. Growth and professional development opportunities
4. Discounts at all MHG locations across Atlantic Canada as well as local shops and services