front desk agent

Cymbria Campground & RV Park; Hunter River; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a motivated individual to join their team. This role offers a unique opportunity to gain hands-on experience in a fast-paced environment, where you will be responsible for managing guest registrations, resolving issues, and providing exceptional service. You'll also engage in various clerical tasks and assist guests with special needs, making each visitor's experience memorable. With on-site housing options and amenities, this position is perfect for students looking to balance work and study while gaining invaluable skills in customer service and hospitality.

Benefits

Free parking available

On-site amenities

On-site housing options

Qualifications

• Must be a full-time student and legally able to work in Canada.
• Experience of 7 months to less than 1 year is preferred.

Responsibilities

• Register guests, manage reservations, and process payments.
• Resolve complaints, provide information, and maintain inventory.
• Perform clerical duties and assist clients with special needs.

Skills

Client focus

Interpersonal skills

Flexibility

Judgement

Organization

Reliability

Team player

Education

Full time enrollment

Tools

Word processing software

Spreadsheet software

Internet

Job description

Job Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties

Minimum Requirements

Student Status

• Full time enrollment

Computer and Technology Knowledge

• Word processing software
• Spreadsheet
• Internet

Transportation/Travel Information

• Own transportation
• Own vehicle
• Valid driver's licence

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Are you currently legally able to work in Canada?

Experience

• 7 months to less than 1 year

Other Benefits

• Free parking available
• On-site amenities
• On-site housing options

Support for Youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth