Front Desk Agent

Naturally Pacific Resort; British Columbia; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Front Desk Agent to join their dynamic team. This role is pivotal in ensuring guests receive exceptional service from check-in to check-out, fostering a welcoming environment that aligns with the values of community and inclusion. You will be responsible for managing guest inquiries, maintaining knowledge of resort amenities, and collaborating with various departments to enhance the guest experience. If you are a motivated individual with a knack for hospitality and teamwork, this opportunity offers a fulfilling career path in a beautiful coastal setting.

Benefits

Health, vision, and dental coverage

Ongoing training and development opportunities

Employee and Family Assistance Program

Discounts on resort amenities

Support for health and wellness goals

Registered Pension Plan eligibility

Accommodations available for qualifying candidates

Qualifications

• Minimum 1 year of guest service experience required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet guests and provide exceptional service during their stay.
• Handle guest inquiries and complaints professionally.

Skills

Guest service experience

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Self-motivation

Team player

Willingness to learn

Education

Experience in hospitality

Tools

Computer software

Job description

The Team

Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.

The Role

As a key member of our team, the Front Desk Agent is responsible for the daily duties in the front desk department. This includes greeting guests, check-in and check-out, and providing a high-level guest service. The Front Desk Agent will be able to deal with guest inquiries and concerns in a professional manner. They will be able to work as part of a team and handle pressure in a fast-paced workplace well.

Your contributions to the team include:

1. Welcome guests and provide exceptional service throughout their stay.
2. Check out guests and build a post-stay relationship.
3. Handle guest inquiries and complaints with a high level of professionalism and hospitality.
4. Ensure guests' requests are handled in a timely and efficient manner.
5. Strong knowledge of the Resort facilities and local attractions and events to provide the guests with a memorable and personalized experience.
6. Receive packages and messages in an accurate and timely manner.
7. Follow department policies, procedures, and service standards.
8. Utilize various computer software programs to aid in guest check-in and check-out and process transactions.
9. Collaborate with other departments to ensure a seamless experience for guests.
10. Maintain full awareness of emergency and safety procedures.
11. Provide coverage for the Night Audit shift when required.
12. Other tasks and duties as assigned.

A few things we are looking for in a new team member:

1. Minimum 1 year of guest service experience.
2. Preferably 1 year of experience in hospitality.
3. Excellent communication and interpersonal skills.
4. Willingness to learn new skills.
5. Strong organizational skills.
6. Self-motivated individual.
7. A positive team player.
8. High level of attention to detail.
9. Good computer software skills.

Perks & Benefits

At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.

1. Comprehensive employer paid health, vision, and dental coverage for you and your family.
2. Access to ongoing training and development opportunities to support your career growth and advancement within the company.
3. Employee and Family Assistance Program.
4. Discounts on various resort amenities and services such as food, golf, retail, and spa.
5. Support for your health and wellness goals.
6. Registered Pension Plan (RPP) eligibility after 1 year.
7. Accommodations available for qualifying candidates.

We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to genuine hospitality. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Naturally Pacific Resort practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

The Resort

At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort features a luxury spa, upscale restaurant and 18-hole golf course with a virtual driving range and lounge. This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco-adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure.

Thank you and we look forward to receiving your application!