Front Desk Agent

D3h; Saskatoon; On-site; CAD 21,000 - 28,000; Part time

Job summary

The Home Inn & Suites by d3h Saskatoon South is hiring a Part-Time Front Desk Agent to welcome guests, manage bookings, and verify payments at check-in. The role requires a friendly, professional demeanor and strong customer service.

Shifts include mornings, afternoons, and evenings with weekend and holiday availability. Ideal candidates are organized, able to multitask, and comfortable working in a fast-paced hotel environment.

Qualifications

• Professional, friendly demeanor and able to deliver great customer experience.
• Able to multitask in a fast-paced environment.
• Excellent organizational and time-management skills.
• Strong English communication skills.
• Basic math skills.
• Willing to work weekends if required.

Responsibilities

• Check guests in and out.
• Receive and manage reservations online and by telephone.
• Verify guests' payment methods during check-in.
• Follow operational standards and procedures.
• Assign rooms and inform guests about specials.
• Arrange transport for guests on request.
• Provide guests with hotel and city information.
• Coordinate with General Manager and other departments.

Skills

Customer service

Multitasking

Organizational skills

Time management

English communication

Job description

Department: Front Desk Agent

Job Type: Part Time

The Home Inn & Suites by d3h™ - Saskatoon South is now hiring a Part-Time Front Desk Agent. We are looking for a motivated, friendly person to be responsible for welcoming guests, managing online and telephone bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition and create a space where people feel welcome and warmly cared for. To be successful as a hotel front desk agent, you should have excellent customer service skills, be legally entitled to work in Canada.

Shifts

Mornings, Afternoons, Evenings, Weekdays, Weekends, Holidays Hours Required: 7am - 3pm and 3pm - 11pm or mid shift 11am-9pm

Responsibilities Include

• Checking guests in and out.
• Receiving and managing reservations made online and by telephone.
• Verifying guests' payment methods during check-in.
• Diligently follows operational standards policy and procedures.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel and the city.
• Serving as a host for meeting rooms and ensuring that all relevant preparations are made for the event.
• Resolving guest issues regarding hotel services, amenities, and policies.Administrative duties, balancing shift transactions and accurate data entry.
• Elevating the customer and employee experience.
• Communicating and coordinating with General Manager and other departments.

Requirements

• Must be professional, friendly and excel at providing a great customer experience.
• The ability to multitask.
• Excellent organizational and time management skills.
• Effective English-speaking communication skills.
• Basic math skills.
• A true desire to create a welcoming atmosphere in a fast-paced environment.
• Ability to work weekends, if required.

Application Questions

• Do you currently reside in Saskatoon?
• Do you have an open availability?
• Are you looking for a work sponsorship?

Who We Are:

Since 1998, we've been known for disrupting the industry by being the innovative underdog, creating excitement and always being counted on to make guests feel welcome, comfortable, safe and cared for. Our hotel is managed by d3h Hotels and part of the Home Hotels franchise which was born in Saskatchewan and has a Head Office located in Saskatoon. Our people-centered culture is based around sharing Authentic Prairie Hospitality which represents warm hospitality, a humble heart, and the vitality that people from the prairies are known for.

Work Ethic - Together we are ready, eager, and dedicated.
Engagement - We strive towards common causes that will enable us to feel motivated, energetic, and fulfilled.
Integrity - We are honest, responsible, and trusted.
Fairness - We have a shared respect and value for all people.
Growth - We strive towards progressive improvement, advancement, and innovation.