Front Desk Agent

D3h; Regina; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wage

Employee benefits

Hotel discount program

Job summary

The Days Inn Regina Airport West is seeking a Front Desk Agent to greet guests, check them in, and deliver warm, professional service at the front desk.

Shifts include mornings and afternoons, weekdays to Sundays with weekend availability; require strong communication, customer service experience, and ability to work in Canada. Multilingual abilities are a plus; hotel procedures familiarity is preferred.

Qualifications

• Experience in a customer service role, hotel or hospitality preferred.
• Strong verbal and written communication skills.
• Multilingual abilities are a plus, especially languages spoken by guests.
• Familiar with front desk operations and hotel procedures.
• Ability to multitask with attention to detail.
• Excellent phone etiquette and interpersonal skills.

Responsibilities

• Greet and check-in guests in a friendly and professional manner
• Provide excellent customer service to guests, addressing inquiries and resolving issues
• Handle guest requests for information, such as directions or local attractions
• Operate the hotel phone system, transferring calls and taking messages accurately
• Assist with the night audit process, including reconciling accounts and preparing reports
• Maintain a clean and organized front desk area

Skills

Customer service

Communication skills

Multilingual (nice to have)

Attention to detail

Phone etiquette

Job description

We are looking for a Front Desk Agent to join our team. You will be responsible for maintaining a high standard of greeting and checking‑in guests in a friendly and professional manner, providing excellent customer service. The ideal candidate will be legally entitled to work in Canada, be able to follow operational guidelines, and provide customer service that make guests feel warmly cared for and welcomed.

Shifts

Mornings, Afternoons, Weekdays, Weekends, Holidays Monday - Sunday: 7:00am-3:00pm or 3:00pm-11:00pm You must be available for Saturdays and Sundays

Responsibilities Include

• Greet and check‑in guests in a friendly and professional manner
• Provide excellent customer service to guests, addressing their inquiries and resolving any issues or complaints
• Handle guest requests for information, such as directions or recommendations for local attractions
• Operate the hotel phone system, transferring calls and taking messages accurately
• Assist with the night audit process, including reconciling accounts and preparing reports
• Maintain a clean and organized front desk area

Requirements

• You must be legally entitled to work in Canada.
• Previous experience in a customer service role, preferably in a hotel or hospitality setting
• Strong communication skills, both verbal and written
• Multilingual skills are a plus, particularly fluency in languages commonly spoken by hotel guests
• Familiarity with front desk operations and hotel procedures is preferred
• Ability to handle multiple tasks simultaneously while maintaining attention to detail
• Excellent phone etiquette and interpersonal skills

Application Questions

• Do you reside in Regina?
• Do you require an employer sponsorship in order to be eligible to work in Canada?
• Do you have reliable transportation to get to work other than transit services?

The Days Inn Regina Airport West is a part of the award winning d3h Family of hotels. Our culture is centered around sharing Authentic Prairie Hospitality with our guests and each other. This means conducting all business with integrity, moving together towards a common goal, having a strong work ethic, a shared value & respect for all people and continuing to push the boundaries of possibility through growth. We are not your typical hotel company. We offer a Competitive Wage, Employee Benefits, and a Hotel Discount Program.