Guest Service Agent

Canad Inns; Brandon; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Discounts

Educational Scholarships

Staff events

Job summary

Canad Inns in Brandon, MB is seeking a customer-focused front desk professional to deliver exceptional guest service. You will address guest concerns, process reservations, and collaborate with the team to uphold quality standards.

Open availability including weekends and holidays is required; a minimum of two years in a hotel front desk role and a professional, empathetic communication style are essential to success. We offer employee benefits and support.

Qualifications

• Minimum 2 years of experience in hotel front desk or guest service.
• Experience delivering superior customer service with a professional, empathetic approach.
• Open availability including weekends, evenings and holidays.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Handle guest concerns, resolve issues, and maintain high service standards.
• Process reservations and respond to guest inquiries efficiently.
• Suggest improvements to current practices to increase efficiency and service quality.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Problem solving

Empathy

Job description

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

Important Notice: This position is located in Brandon, MB

Responsibilities:

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
• All other duties as assigned.

Qualifications:

• Open availability, including weekends, evenings and holidays.
• Minimum 2 years of experience in a hotel front desk role.
• Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
• A positive attitude and strong work ethic.

Our benefits to support your success:

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meal, room rates, and more!
• Educational Scholarships and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

About Canad Inns:

Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well‑development of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.