Night Auditor/Guest Services Agent

Canad Inns; Winnipeg; Hybrid; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Employee Canadvantage Rewards Program

Employee Discounts (meals, room rates)

Educational Scholarships and financial

Staff Events

Job summary

Canad Inns in Winnipeg, MB is seeking dedicated individuals for a combined Night Auditor and Guest Service Agent role. You will handle check-ins/check-outs, manage reservations, and perform nightly audits to ensure accurate financial records while delivering exceptional guest experiences.

The position requires evening, overnight, and weekend availability, with flexibility for holidays. Join a team that values accuracy, teamwork, and a commitment to guest satisfaction.

Qualifications

• Experience delivering exceptional customer service and resolving guest concerns with professionalism and empathy.
• Previous experience in Night Auditor, Front Desk, or Guest Service roles is an asset.
• Strong attention to detail and accuracy with financial transactions and reconciliations.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver outstanding guest service through personalized attention and teamwork.
• Greet guests, manage check-ins/check-outs, and respond to inquiries professionally.
• Listen and respond to guest concerns, provide solutions, and follow through.
• Process reservations and verify guest information for accuracy.
• Balance and reconcile daily financial transactions accurately.
• Ensure revenue postings are correct and timely.
• Complete daily audit and reconciliation procedures per company standards.
• Operate cash registers and process payments accurately.
• Maximize guest satisfaction by following detailed instructions for guests.
• Continuously review and improve processes to enhance efficiency and service quality.
• Maintain high standards of accuracy, completeness, and professionalism.
• Perform other duties as assigned.

Skills

Customer service

Night audit

Attention to detail

Independent work

Communication

Tools

Hotel PMS

Job description

We are currently seeking passionate individuals who thrive in a fast-paced environment and have a strong commitment to delivering exceptional guest experiences. The successful candidate will play a highly visible and important role in ensuring guest satisfaction while supporting overnight hotel operations. This position combines the responsibilities of both a Night Auditor and Guest Service Agent, requiring strong customer service skills, attention to detail, and the ability to work independently.

Availability Requirement: Candidates must be available to work evenings, overnights, and weekends, with flexibility to work holidays as required.

Responsibilities:

• Deliver exceptional guest service through individualized attention, personal accountability, and effective teamwork.
• Welcome guests, handle check-ins and check-outs, and respond to guest inquiries in a professional and friendly manner.
• Listen attentively, demonstrate empathy, identify solutions, and follow through to resolve guest concerns and complaints.
• Process incoming reservations and ensure accuracy of guest information.
• Review, balance, and reconcile daily financial transactions.
• Ensure all revenue is posted accurately and efficiently.
• Complete daily audit and reconciliation procedures in accordance with company standards.
• Operate cash registers and process all methods of payment accurately.
• Maximize guest satisfaction by executing detailed instructions for current and prospective guests.
• Continuously assess and improve work processes to enhance efficiency, accuracy, and service quality.
• Maintain the highest standards of accuracy, completeness, and professionalism in all duties.
• Perform all other duties as assigned.

Qualifications:

• Experience providing exceptional customer service, including handling guest concerns and complaints with professionalism and empathy.
• Previous experience as a Guest Service Agent, Front Desk Agent, Night Auditor, or in a similar hospitality role is considered an asset.
• Strong attention to detail and a high level of accuracy when handling financial transactions and reconciliations.
• Ability to work independently, prioritize tasks effectively, and manage multiple responsibilities.
• Excellent communication, interpersonal, and problem-solving skills.
• Positive attitude and strong work ethic.
• Basic computer skills and experience with hotel property management systems are considered an asset.

Our benefits to support your success:

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meal, room rates, and more!
• Educational Scholarships and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

About Canad Inns:

Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.