Front Desk Agent - Full Time

InnVest Hotels Limited; Markham; On-site; CAD 22,000 - 32,000; Full time

Job summary

InnVest Hotels Limited is seeking a Guest Service Representative to create a welcoming environment, register guests, handle check-ins/outs, and coordinate with housekeeping to ensure smooth operation.

The ideal candidate has excellent communication and organizational skills, is proficient with computerized systems, and is committed to exceeding guest expectations, including availability for day, evening and night shifts.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal English communication.
• Excellent organizational and interpersonal abilities.
• Ability to work with computerized systems and front desk software.
• Commitment to exceptional guest service and professional conduct.
• Must be available to work day, evening and night shifts, including weekends and holidays.

Responsibilities

• Welcome guests and register them, assign rooms, and handle special requests.
• Pre-register and block rooms for reservations and arrivals.
• Understand and apply credit, check-cashing, and cash-handling policies.
• Track room status and coordinate with housekeeping for updates.
• Suggestive selling to promote rooms and services.
• Post charges to guest accounts and manage check-outs.
• Collaborate with hotel departments to improve service delivery.

Skills

Excellent written and verbal comms

Organizational & interpersonal skills

Proficient with computerized systems

Guest service oriented

Professional work ethic & image

Flexible shifts (days/evenings/nights)

Weekend/holiday availability

Education

High school diploma or equivalent

Tools

Computerized systems

Job description

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

• Create a welcoming environment for our guests.
• Register guests and assign rooms, accommodating special requests whenever possible.
• Complete pre-registration and blocking of rooms for reservations/guest arrival.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
• Process guest check-outs.
• Post and file all charges to guest, master, and city ledger accounts.
• Work closely with all hotel departments to improve service delivery and efficiency.
• Coordinate guestroom maintenance work with the engineering and maintenance division.
• Report any unusual occurrences or requests to the manager or supervisor.
• Know all safety and emergency procedures, is aware of accident prevention policies.
• Ensure the work environment is tidy and well organized at all times (lobby).
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Excellent written and verbal communication skills in English
• Excellent organizational, interpersonal and administration skills
• Proficient or familiar with computerized systems
• Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
• Present a high degree of professional work ethic and image
• High school graduate or equivalent
• Availability to work day, evening and night shifts any day of the week including weekends and holidays