front desk agent

Government of Canada; L'Anse au Clair; On-site; CAD 35,000 - 45,000; Full time

Job summary

A government agency in L'Anse au Clair is seeking a dedicated customer service professional to operate in a hotel setting. The ideal candidate should possess a relevant diploma or equivalent experience, with up to 2 years of experience preferred. Responsibilities include managing guest registrations, resolving issues, providing information about local attractions, and ensuring a high level of service while maintaining safety and cleanliness standards. This position requires strong communication skills and the ability to work under pressure.

Qualifications

• 1 year to less than 2 years of experience in a relevant field.
• Must have attention to detail and ability to work under pressure.
• Criminal record check required.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Assist clients/guests with special needs.
• Perform light housekeeping and cleaning duties.

Skills

Client focus

Dependability

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Judgement

Organized

Reliability

Team player

Resourcefulness

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

or equivalent experience

Tools

Word processing software

Database software

Computerized bookkeeping system

Central reservation system (CRS)

Spreadsheet

Internet

Job description

Overview Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort
• Rural area

Responsibilities Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive paymentsBalance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization Computer and technology knowledge

• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

Additional information Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness