Front Desk Agent

Grey Eagle Resort & Casino; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading entertainment facility in Calgary as a Front Desk Agent. In this role, you will provide exceptional service to guests while adhering to established policies and procedures. Ideal candidates will have a diploma in hospitality, strong customer service skills, and at least two years of experience in a full-service hotel.

Qualifications

• Minimum 2 years of experience in a full-service hotel.
• Fluency in English; multiple languages is an asset.
• Must be 19 years of age or older.

Responsibilities

• Provide efficient and courteous service to guests.
• Operate according to policies and quality standards.
• Work shifts and weekends as required.

Skills

Customer Service

Independence

Teamwork

Education

Diploma in Hospitality or equivalent

Standard First Aid certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Micros OPERA PMS system

Job description

1 day ago Be among the first 25 applicants

Come... Enjoy... Work in a fast-paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic, and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits, and opportunities to grow your career.

Position Overview

Under the direction of the Front Office Manager and/or Front Office Supervisor, the Front Desk Agent is to provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards, and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends if required and be able to work rapidly during busy periods while remaining calm and professional.

Education and Experience

• Must have minimum 2 years of experience in a full-service hotel.
• Must have minimum 2 years of computer knowledge and experience with Microsoft Word, Excel, Outlook, and Explorer.
• Experience with Micros OPERA PMS system is an asset.
• Diploma in Hospitality or equivalent.
• Standard First Aid certification.

Knowledge, Skills, and Abilities

• Working knowledge of reservation systems to perform tasks such as taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting house statistics, etc.
• Able to work independently as well as part of a team.
• Strong customer service skills.
• Must be 19 years of age or older.
• Ability to work within a 24/7 operation with flexible hours, including days, evenings, nights, weekends, and holidays.
• Willing to submit to a criminal record check with results acceptable to the organization, standards, and position.
• Must have employment eligibility in Canada.
• Must be fluent in English; fluency in multiple languages is an asset.
• Knowledge of the area and surrounding attractions.

We thank all applicants; however, only those considered for an interview will be contacted. No phone calls please.

Priority will be given to Tsuut'ina Nation members.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality