Front Desk Agent

Hotel Arts Group; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality group in Calgary is seeking guest service professionals for their Front Desk Team. The role includes ensuring guest satisfaction, managing reservations, and providing excellent communication throughout the guests' stay. The ideal candidate will have prior experience in the hospitality industry and a passion for customer service.

Qualifications

• 1-2+ years’ experience in Front Office Operations or related fields.
• Knowledge in Opera or other Property Management Systems.
• Flexible schedule essential for evenings, weekends, and holidays.

Responsibilities

• Attend to guest concerns proactively and professionally.
• Ensure guest satisfaction and manage reservations accurately.
• Maintain and balance a cash float during each shift.

Skills

Customer Service

Communication

Problem Solving

Education

Degree/Diploma in Hospitality Management

Tools

Opera

Microsoft Office

Job description

Hotel Arts is currently seeking energetic and passionate guest service professionals to join ourFront DeskTeam! Are you ready to spoil our guests and ensure that they have not only a pleasant but exceptional stay in Calgary? Join our team today!

Members of our Front Desk Team can look forward to performing the following tasks:

• Attend to all concerns of the guest proactively and professionally.
• Ensure the satisfaction of all guests with a consistent positive attitude.
• Review all guest reservations to ensure accuracy.
• Review group resumes and follow up accordingly on any actionable items.
• Ensure rates and account folios are set up and managed correctly.
• Communicate key information to appropriate departments and colleagues.
• Ensure special requests by guests are completed in a timely manner.
• Maintain and balance a cash float during each shift.
• Provide services to guests including: check in/out, telephone inquiries, luggage, handling and taking reservations.
• Provide guests with the information they require.
• Answer questions pertaining to events/activities and provide directions regarding their destination.

Our ideal candidate will have:

• Flexible schedule is essential. Evenings, Weekend, Holiday and overnight are be required.
• 1-2+ Years’ Experience in Front Office Operations, Housekeeping or Rooms preferred.
• Knowledge in Opera or other Property Management Systems a strong asset.
• Degree/Diploma in Hospitality Management an asset.
• Microsoft Office product knowledge required.
• Positive, professional, motivating personality
• Excellent verbal and written communication skills
• Passionate about guest service andhospitality
• Position may be subject to a criminal background check.

Please include in your cover letter your years of experience in the service or hospitality industry and why you would be a great fit for our team.

To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca

To learn more about the Hotel Arts Kensington, please visit our website at: www.hotelartskensington.com

Applicants who do not already have legal permission to work in Canada will not be considered.

Please be advised that only candidates selected for an interview will be contacted; and successful candidate will be subject to a background check.

Hotel Arts Group is an Equal Opportunity Employer.