Front Desk Agent

Concord Hospitality Brand; Calgary; On-site; CAD 30,000 - 45,000; Full time

Job summary

Join Concord Hospitality as a Front Desk Agent in Calgary, where you’ll be the hub of guest experiences at a leading all-suite hotel. We are looking for friendly, proactive individuals with a passion for customer service and a commitment to excellence. You'll benefit from competitive wages, opportunities for career development, and be part of a culture that honors diversity and personal growth.

Benefits

Competitive wages

Comprehensive benefits package

Training and development

Career advancement opportunities

Qualifications

• Minimum of one year of experience in a similar sized hotel property.
• Excellent communication and teamwork skills.
• Physically able to perform various tasks related to guest service.

Responsibilities

• Provide the highest quality of service to guests.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest requests and complaints promptly.

Skills

Customer Service

Hospitality Experience

Computer Skills

Cash Handling

Phone Etiquette

Education

Hospitality or Tourism program graduate or degree holder

Job description

At the Element by Westin Calgary Downtown we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity innovation and personal growth. By joining our team youll be part of a dynamic environment that values sustainability wellness diversity and a passion for excellence.

Element by Westin Calgary Downtown is an allsuite hotel located in Calgarys vibrant westend focused on the wellness of our guests and associates alike with features like an extensive fitness center healthy breakfast options and our exploreready Bikes to Borrow program. Our petfriendly hotel offers suites with fully equipped kitchens ideal for longer stay guests. In our lobby youll find Wander Caf a relaxed and airy local hangout while the 12th floor offers Bow & Bend our signature restaurant and lounge featuring a scenic rooftop patio.

Are you ready to join a fresh fun team determined to provide meaningful personalized experiences

WHO are we looking for you may ask

We are in search of warm friendly courteous and professional Front Desk Agents . Working at the front desk means you are the hub of the hotel. Your role is key to the overall experience the guests will have. Your keen sense of being proactive responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility we want to meet you!

Key accountabilities include :

• Always provide the highest quality of service to our guests and associates alike setting a shining example for our team.
• Promptly and effectively deal with guest issues and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bills collecting payment and making change for hotel guests following all cash handling procedures as required by Concord Hospitality.
• Handle guest mail and messages per established procedures.
• Be knowledgeable in Marriott Bonvoy rewards program and promotions.
• Develop a thorough knowledge of hotel associates room locations room rates amenities and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Keep lobby and desk area clean and presentable.
• Offer and properly handle requests for wakeup calls.
• Open and close shift; making cash drops.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Have thorough knowledge of emergency procedures.
• Practice safety standards at all times leading by example.

WE WOULD LIKE TO KNOW ARE YOU

• An experienced professional with a minimum of one year of experience in a similar sized hotel property.
• A Hospitality or Tourism program graduate or degree holder.
• Someone with an outstanding work ethic along with a track record of reliability punctuality and an approachable demeanor and a strong commitment to Safety.
• Someone who places priority on providing guests with the best possible experiences going above and beyond to ensure total satisfaction and guest loyalty.
• An exceptional problemsolver knowing how to troubleshoot and resolve situations efficiently.
• Able to work well under pressure and enjoy a fastpaced environment.
• An excellent communicator who values teamwork and collaboration.
• Able to work a variety of shifts including mornings evenings weekends and holidays.
• Physically able to frequently stand sit walk bend stoop kneel push pull crouch and lift or carry objects up to 40 pounds or more.

Benefits of Working for Concord Hospitality

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide associates with ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our Associate First culture supports and inspires personal development both within the workplace and beyond. Concords associates are what our company is built upon and we strive to recognize them for their hard work dedication and commitment to excellence. We value worklike harmony diversity and our commitment to provide the best customer service and quality accommodations possible in every market we exist.

Our cornerstones : Quality Integrity Community Profitability and FUN!

If you are proven achiever looking for a culturerich and awardwinning company and you are ready to lead an amazing brand in a great and thriving locationwe may be the perfect fit!

Apply today!

Required Experience :

Unclear Seniority

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

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