Front Desk Agent

Njoyn; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join the leading entertainment facility in Calgary as a Front Desk Agent. You'll be responsible for delivering exceptional service to guests in a dynamic environment while managing reservations and upholding standards. Candidates with prior hotel experience and strong customer service skills are strongly encouraged to apply. Additional languages are an asset, and priority will be given to Tsuut'ina Nation members.

Qualifications

• Minimum 2 years experience in full-service hotel.
• Must be able to perform well under pressure and remain calm.
• Willing to work shifts and weekends.

Responsibilities

• Provide courteous service to guests and adhere to management policies.
• Manage reservations and operate within a busy hotel environment.
• Work effectively both independently and as part of a team.

Skills

Customer Service

Teamwork

Flexibility

Fluency in English

Knowledge of area attractions

Education

Diploma in Hospitality or equivalent

Standard First Aid

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Micros OPERA PMS

Job description

Come... Enjoy... Work in a fast paced, dynamic environment.Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility.We are looking for talented, energetic and motivated individuals to join our diverse workforce!We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview :

Under the direction of the Front Office Manager and / or Front Office Supervisor, the Front Desk Agent is to provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends if required and be able to work rapidly during busy periods while remaining calm and professional.

Education and Experience :

• Must have minimum 2 years-experience in full-service hotel.
• Must have minimum 2 years of computer knowledge and working with Microsoft Word, Excel, Outlook and Explorer.
• Experience with Micros OPERA PMS system is an asset.
• Diploma in Hospitality or equivalent.
• Standard First Aid.

Knowledge, Skills and Abilities :

• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc.
• Able to work independently as well as with a team.
• Must be 19 years of age or older.
• Work within a 24 / 7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays).
• Willing to submit to a criminal record check with results acceptable to the organization, standards and position.
• Must have employment eligibility in Canada
• Must be fluent in English. Fluency in multiple languages is considered an asset.
• Knowledge of the area and surrounding attractions

We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please.

• Priority will be given to Tsuut'ina Nation members.