Front Desk Agent

Concord Hospitality Enterprises; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to provide exceptional guest experiences. The ideal candidate will be warm, courteous, and professional, ensuring every guest's stay is memorable. Responsibilities include checking guests in and out, managing guest requests, and maintaining a welcoming environment. If you thrive in a fast-paced setting and are dedicated to excellent service, this role is for you!

Benefits

Competitive wages

Comprehensive benefits

Training

Career growth

Recognition programs

Qualifications

• Experience in customer service within hospitality or similar-sized hotel.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Providing the highest quality service to guests and colleagues.
• Checking guests in and out efficiently and courteously.
• Handling guest issues and requests promptly and effectively.

Skills

Customer Service

Communication

Team Player

Education

Hospitality or Tourism degree

Job description

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OUR STORY
At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown, our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our team is dedicated to providing the best stay possible, helping guests pursue their passions through travel.

We are hiring a Front Desk Agent!
Our unique experiences are unified under one address and one team of hospitality professionals committed to excellence.

OUR ROLE
We seek warm, friendly, courteous, and professional Front Desk Agents. As the hub of the hotel, your role is crucial to guest experience. Your proactive, responsive, and caring approach will make a significant difference. If you enjoy engaging with others, possess a winning personality, and have a high sense of responsibility, we want to meet you!

Key Responsibilities include

1. Providing the highest quality service to guests and colleagues, setting an example for the team.
2. Handling guest issues and requests promptly and effectively.
3. Checking guests in and out efficiently and courteously.
4. Posting guest charges, computing bills, collecting payments, and making change following all cash handling procedures.
5. Managing guest mail and messages as per established procedures.
6. Being knowledgeable about Marriott Bonvoy rewards program and promotions.
7. Developing knowledge of hotel amenities, room locations, rates, and selling strategies.
8. Taking reservation requests efficiently.
9. Answering switchboard calls with proper etiquette.
10. Blocking rooms and handling special requests.
11. Managing safe deposit boxes per procedures.
12. Keeping lobby and desk area clean and presentable.
13. Handling wake-up call requests appropriately.
14. Opening and closing shifts, including cash drops.
15. Communicating pertinent information to staff and management via logs.
16. Understanding emergency procedures thoroughly.
17. Fostering teamwork and collaboration.
18. Following safety and security policies, reporting accidents and unsafe conditions.

YOUR PROFILE

1. Experience in customer service within hospitality or similar-sized hotel.
2. Hospitality or Tourism degree or equivalent.
3. Reliable, punctual, with an approachable demeanor and strong safety commitment.
4. Dedicated to providing exceptional guest experiences and problem-solving.
5. Ability to work under pressure in a fast-paced environment.
6. Excellent communicator, team player.
7. Flexible to work various shifts, including mornings, evenings, weekends, and holidays.
8. Physically capable of standing, sitting, walking, bending, and lifting objects up to 40 pounds or more.

BENEFITS

Competitive wages, comprehensive benefits, training, career growth, and recognition programs. We value diversity, harmony, and excellence in customer service and accommodations.

OUR CULTURE

We invest in our associates through training and development, supporting personal growth. Our core values are Quality, Integrity, Community, Profitability, and FUN! If you are a top performer seeking a rewarding, culture-rich environment, apply today!