Front Desk Agent

Grey Eagle Resort & Casino; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading entertainment facility as a Front Desk Agent. In this role, you'll provide exceptional service to guests, ensuring satisfaction while working in a dynamic environment. The position requires flexibility, teamwork, and strong customer service skills. If you have hospitality experience and are ready to thrive in a fast-paced setting, we want you on our team!

Benefits

Competitive salaries

Benefits

Opportunities for career growth

Qualifications

• Minimum 2 years of experience in a full-service hotel.
• Standard First Aid certification required.

Responsibilities

• Provide efficient and courteous service to guests.
• Operate according to policies and procedures.

Skills

Customer Service

Teamwork

Independence

Education

Diploma in Hospitality

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Micros OPERA PMS

Job description

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Come... Enjoy... Work in a fast-paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic, and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits, and opportunities to grow your career.

Position Overview

Under the direction of the Front Office Manager and/or Front Office Supervisor, the Front Desk Agent is responsible for providing efficient and courteous service to each guest and operating according to the policies, procedures, quality standards, and services established by the management team to ensure guest satisfaction. Must be willing to work shifts and weekends if required and be able to work rapidly during busy periods while remaining calm and professional.

Education and Experience

• Minimum 2 years of experience in a full-service hotel.
• Minimum 2 years of computer knowledge, including Microsoft Word, Excel, Outlook, and Explorer.
• Experience with Micros OPERA PMS system is an asset.
• Diploma in Hospitality or equivalent.
• Standard First Aid certification.

Knowledge, Skills, and Abilities

• Working knowledge of reservation systems for tasks such as taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, and setting house statistics.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• Must be 19 years of age or older.
• Ability to work within a 24/7 operation with flexible hours, including days, evenings, nights, weekends, and holidays.
• Willingness to submit to a criminal record check with results acceptable to the organization.
• Must have employment eligibility in Canada.
• Fluent in English; fluency in multiple languages is an asset.
• Knowledge of local area and surrounding attractions.

We thank all applicants; however, only those considered for an interview will be contacted. No phone calls please.

Priority will be given to Tsuut'ina Nation members.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Customer Service

Industries

• Hospitality