Reservations Agent

Fairmont Hotels & Resorts; Fairmont Hot Springs; On-site; CAD 28,000 - 35,000; Full time

Benefits offered by this job

Subsidized staff accommodation on-site

Staff meal per shift

Comprehensive benefits package

Job summary

Fairmont Banff Springs is seeking a highly energized Room Reservations professional to join our Reservations team. You will handle reservations and internal/external communications for leisure, group, and FIT segments, while maintaining accuracy and guest satisfaction.

The role requires attention to detail, a gregarious disposition, and the ability to grow skills in Reservations and Revenue Management within a hospitality setting in the Canadian Rockies.

Qualifications

• Previous reservations or sales experience is an asset.
• Opera PMS and CRS experience is an asset.
• Must display strong communication, analytical, organizational and administrative skills.
• Strong computer skills with Word and Excel.
• Must be willing to work shifts and varied days off.

Responsibilities

• Make room reservations and handle communications for leisure, group, tour and FIT segments.
• Produce and execute daily reports for segments; audit reservations and update as needed.
• Correspond with guests via email or telephone; monitor Reservations voicemail.
• Collaborate with Sales, Front Office and Accounting to meet or exceed client expectations.
• Assist with duties in other Reservations Segments when required.

Skills

Reservations experience

PMS/CRS experience

Communication skills

MS Word & Excel

Shift flexibility

Tools

Opera PMS

CRS system

Job description

Who We Are

Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

We are seeking a highly energized, organized and professional candidate to join our Room Reservations team at the Castle in the Rockies!

Are you an individual with a high level of attention to detail and have a gregarious personality?

Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies?

Starting Rate

$20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65

Job Duties Include

• Consistently offer professional, engaging and friendly service
• Make room reservations, handle internal and external communication for leisure/Group/Tour & FIT segments as assigned within the department.
• Efficiently produce and execute daily reports for segments, auditing reservations and updating as needed
• Correspond with guests/clients via email or telephone phone while monitoring Reservations voicemail regularly
• Work closely with Sales, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded
• Assist with duties within other Reservations Segments (Leisure, Tour & FIT & Groups) when required
• All other duties as assigned.

Qualifications

Your Skills & Qualifications

• Previous reservations or sales experience is an asset
• Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong computer skills with a working knowledge of Word, and Excel
• Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affimation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]