French Bilingual Customer Service Representative

Aplin; Winnipeg; On-site; CAD 32,000 - 42,000; Full time

Job summary

Aplin is partnering with our client to recruit bilingual Customer Service Representatives in Winnipeg. This role requires responding to inquiries in French and English across phone, email, and chat, and delivering friendly, knowledgeable service. The team emphasizes a welcoming culture and strong employee benefits.

Applicants must be legally eligible to work in Canada. Six months to one year of relevant experience is preferred, with accommodation available during the recruitment process.

Qualifications

• Fluent in both French and English with strong verbal and written skills.
• Six months to one year in customer service, retail, hospitality, or contact center.
• Good problem-solving and active listening abilities.

Responsibilities

• Answer inquiries by phone, email, and chat in French and English.
• Assist customers with questions about products, services, and processes.
• Address concerns and provide timely, effective solutions.
• Provide professional, friendly, and knowledgeable service.
• Stay updated on products, services, and internal procedures.

Skills

Bilingual French/English

Communication skills

Active listening

Education

High school diploma or equivalent

Job description

Tammy Boyko and Carlan Wilbon with Aplin are excited to partner with our client on an immediate, ongoing opportunity for Bilingual Customer Service Representatives in Winnipeg. Multiple full-time positions are available.

Welcoming environment, convenient location with an excellent culture & Perks: An organization that values employees and offers great benefits!

Responsibilities

• Respond to customer inquiries by phone, email, and chat in both French and English
• Assist customers with questions related to products, services, and processes
• Address customer concerns and provide timely, effective solutions
• Provide professional, friendly, and knowledgeable customer service
• Stay up to date on products, services, and internal procedures

Qualifications

• Fluent in both French and English, with strong verbal and written communication skills
• High school diploma or equivalent
• Six months to one year of customer service, retail, hospitality or contact experience.
• Strong communication, problem-solving, and active listening skills

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.