Bilingual Customer Service Representative

Aplin; Winnipeg; On-site; CAD 32,000 - 42,000; Full time

Job summary

Aplin is partnering with our client to fill immediate, ongoing openings for Bilingual Customer Service Representatives in Winnipeg. These full-time roles require strong English and French communication and a passion for helping customers.

Join a welcoming team with a great culture and benefits. Respond to inquiries by phone, email, and chat in both languages and provide friendly, professional service to resolve questions and concerns promptly.

Qualifications

• Fluent in both French and English, with strong verbal and written communication skills.
• High school diploma or equivalent.
• Six months plus of customer service, retail, hospitality or contact experience.
• Strong communication, problem-solving, and active listening skills.

Responsibilities

• Respond to customer inquiries by phone, email, and chat in both French and English.
• Assist customers with questions related to products, services, and processes.
• Address customer concerns and provide timely, effective solutions.
• Provide professional, friendly, and knowledgeable customer service.

Skills

Bilingual FR/EN

Customer service

Communication

Active listening

Education

High School Diploma

Job description

Tammy Boyko and Carlan Wilbon with Aplin are excited to partner with our client on an immediate, ongoing opportunity for Bilingual Customer Service Representatives in Winnipeg. Multiple full-time positions are available.

Welcoming environment, convenient location with an excellent culture & Perks: An organization that values employees and offers great benefits!

Tammy Boyko et Carlan Wilbon, d’Aplin, sont ravis de s’associer à notre client pour une opportunité immédiate et continue de Représentants(es) bilingues du service à la clientèle à Winnipeg. Plusieurs postes à temps plein sont disponibles.

Environnement accueillant, emplacement pratique, excellente culture et avantages : une organisation qui valorise ses employés et offre d’excellentes prestations.

Responsibilities

• Respond to customer inquiries by phone, email, and chat in both French and English
• Assist customers with questions related to products, services, and processes
• Address customer concerns and provide timely, effective solutions
• Provide professional, friendly, and knowledgeable customer service

Qualifications

• Fluent in both French and English, with strong verbal and written communication skills
• High school diploma or equivalent
• Six months plusof customer service, retail, hospitality or contact experience.
• Strong communication, problem-solving, and active listening skills

Responsabilités:

• Répondre aux demandes des clients par téléphone, courriel et clavardage, en français et en anglais
• Aider les clients avec des questions liées aux produits, services et processus
• Traiter les préoccupations des clients et offrir des solutions rapides et efficaces
• Offrir un service à la clientèle professionnel, courtois et compétent

Qualifications:

• Maîtrise du français et de l’anglais (à l’oral et à l’écrit), avec d’excellentes aptitudes en communication
• Diplôme d’études secondaires ou équivalent
• Minimum de six (6) mois d’expérience en service à la clientèle, vente au détail, hôtellerie/restauration ou centre de contact
• Solides compétences en communication, résolution de problèmes et écoute active

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.