Bilingual Administrative Representative

Aplin; Montreal (administrative region); On-site; CAD 42,000 - 44,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Aplin is seeking a reliable Bilingual Administrative Representative for its Montreal team. The role focuses on accurate data management, responsive customer service, and smooth daily administrative operations.

You will maintain participant records, handle mail and inquiries, process payments, and support various tasks to ensure confidentiality and efficiency. Fluency in French and English is required in this role.

Qualifications

• High school diploma with 1–2 years of related administrative, accounting or customer service experience
• Bilingual in French and English with strong written and verbal communication
• Experience in customer service with a positive, professional manner
• Strong attention to detail and accuracy
• Excellent organizational and time-management skills
• Able to handle confidential information
• Basic proficiency with Microsoft Word and Excel

Responsibilities

• Process and maintain participant/member information and registrations
• Update records and demographic details
• Manage mail, inquiries, and follow up on information inaccuracies
• Contact individuals by phone/email to obtain updated information
• Respond to inquiries in a professional and helpful manner
• Prepare and manage routine correspondence
• Process payments and related documents
• Scan, organize, and file documents electronically
• Maintain confidential records in compliance with privacy requirements
• Assist with various administrative tasks and projects
• Perform other administrative duties as assigned

Skills

Bilingual in French/English

Customer service

Attention to detail

Organization

Time management

Interpersonal skills

Confidential information handling

Communication (written & verbal)

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Tammy Boyko and Carlan Wilbon with Aplin are partnering with our client to find a reliable and detail-oriented Bilingual Administrative Representative to join their team in Montreal. This is a great opportunity for someone who enjoys working with people, providing customer service, and keeping administrative information accurate and organized.

Compensation & Benefits

• Salary range is $42,000–$44,000 per year, depending on experience
• Excellent benefits package available.

Responsibilities

• Process and maintain participant / member information, including registrations and updates to personal and demographic information
• Update records when changes occur, including addresses, beneficiary information, and other account details
• Process incoming and returned mail, including researching and following up on invalid or incomplete information
• Contact individuals by phone and email to obtain updated contact information when required
• Respond to telephone and email inquiries in a professional and helpful manner
• Prepare and manage routine correspondence
• Process payments and related administrative documentation
• Scan, organize, and electronically file documents and records
• Process outgoing mail and other administrative correspondence
• Maintain accurate and confidential records in accordance with applicable privacy requirements
• Assist with various administrative tasks and projects as required
• Other administrative duties as assigned

Qualifications

• High school diploma with 1–2 years of related administrative, accounting or customer service experience, or an equivalent combination of education and experience
• Experience as a Bilingual Pension Administrator is an asset however training will be provided
• Bilingual in French and English, with strong written and verbal communication skills in both languages
• Previous customer service experience with a positive, professional, and approachable manner
• Strong attention to detail and accuracy
• Excellent organizational and time-management skills
• Strong interpersonal skills with the ability to build positive working relationships with colleagues and management
• Comfortable handling confidential and sensitive information
• Basic proficiency with Microsoft Word and Excel
• Willingness to participate in ongoing training as needed

Tammy Boyko et Carlan Wilbon d’Aplin collaborent avec leur client afin de trouver un(e) représentant(e) administratif(ve) bilingue, fiable et minutieux(se), pour se joindre à leur équipe à Montréal. Il s’agit d’une excellente occasion pour une personne qui aime travailler avec les gens, offrir un excellent service à la clientèle et assurer l’exactitude et la bonne organisation des renseignements administratifs.
Salaire : 42 000 $ à 44 000 $ par année, selon l’expérience
Excellente gamme d’avantages sociaux offerte.

• Traiter et tenir à jour les renseignements sur les participants/membres, notamment les inscriptions et les modifications aux renseignements personnels et démographiques
• Mettre à jour les dossiers lorsque des changements surviennent, notamment les adresses, les renseignements sur les bénéficiaires et autres renseignements liés aux comptes
• Traiter le courrier entrant et retourné, notamment en effectuant les recherches nécessaires et les suivis concernant les renseignements invalides ou incomplets
• Communiquer avec les personnes par téléphone et par courriel afin d’obtenir les coordonnées à jour au besoin
• Répondre aux demandes de renseignements par téléphone et par courriel de manière professionnelle et courtoise
• Préparer et gérer la correspondance courante
• Traiter les paiements et les documents administratifs connexes
• Numériser, organiser et classer électroniquement les documents et les dossiers
• Traiter le courrier sortant et autres communications administratives
• Tenir des dossiers exacts et confidentiels conformément aux exigences applicables en matière de protection des renseignements personnels
• Participer à diverses tâches et projets administratifs, au besoin
• Effectuer toute autre tâche administrative connexe assignée

Qualifications

• Diplôme d’études secondaires et 1 à 2 ans d’expérience pertinente en administration, en comptabilité ou en service à la clientèle, ou une combinaison équivalente de formation et d’expérience
• Une expérience à titre d’administrateur(trice) de régimes de retraite bilingue est un atout, mais une formation sera offerte
• Bilinguisme français et anglais, avec d’excellentes aptitudes à communiquer oralement et par écrit dans les deux langues
• Expérience antérieure en service à la clientèle, avec une attitude positive, professionnelle et accessible
• Grande attention aux détails et souci de l’exactitude
• Excellentes compétences en organisation et en gestion du temps
• Solides aptitudes interpersonnelles et capacité à établir de bonnes relations de travail avec les collègues et la direction
• Aisance à traiter des renseignements confidentiels et sensibles
• Connaissances de base de Microsoft Word et Excel
• Volonté de participer à la formation continue au besoin

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.